Client Success Consultant – Assistant Solutions

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $62k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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BELAY

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

BELAY is a company that provides virtual staffing solutions to enhance productivity and support businesses. They offer services such as Virtual Assistants, Accounting Services, and Marketing Assistants to help companies manage tasks and streamline operations. BELAY specializes in matching clients with U. S. -based professionals who are vetted to ensure quality and efficiency. By integrating AI-enabled processes, BELAY aims to maximize efficiency, allowing businesses to focus on growth. Their services are tailored to meet varying client needs, providing flexible and scalable solutions.

📋 Description

• Foster trusted-advisor relationships with clients and contractors • Ensure successful delivery of services aligned with client needs and expectations • Maintain client satisfaction through exceptional day-to-day service • Identify upselling opportunities within existing accounts • Drive client retention, support revenue growth, and provide strategic consulting • Serve as liaison between clients, contractors, and internal teams • Communicate, present, and influence at all organizational levels, including executive and C-suite stakeholders • Understand client business objectives, challenges, and priorities • Provide strategic guidance and support • Add value by deepening understanding of client needs and expectations • Enhance and expand clients’ businesses through upselling BELAY solutions • Consult on best practices, tips, and efficiency strategies for virtual engagements • Develop action plans, track implementation, and follow up • Maintain current job knowledge through education, professional reading, networking, and industry organizations • Coordinate smooth transitions for contract modifications and terminations • Manage conflict through problem solving and emotional intelligence • Maintain and update cloud-based CRM systems, daily activity, reporting, and deal status • Manage schedules and prioritize time • Respond to internal chats, Slack messages, and emails the same day • Match contractors with clients • Maintain accurate documentation and communication across Google Workspace and CRM platforms • Collaborate with leadership and cross-functional teams • Conduct account reviews to identify sales opportunities, growth areas, and improvements

🎯 Requirements

• Bachelor’s degree or equivalent work experience • Strong verbal and written communication skills with a confident presence • Experience in client-facing roles • Responsiveness and professionalism • Ability to work independently and as part of a team • Ability to apply sound judgment to plan and achieve goals while managing multiple tasks • Comfortable using video and phone calls as primary communication methods • Strong technological skills • Proficiency with cloud-based CRM systems • Proficiency with Google Workspace • Dedicated, distraction-free home office • Availability during standard Monday-Friday business hours • Must reside within 50 miles of Atlanta, Georgia • Legally authorized to work in the United States • Full-time, exempt W-2 employment

🏖️ Benefits

• Variable incentive compensation eligible; total target compensation of $100,000 annually (OTE) • Medical, dental, vision, life, and disability insurance • Employer covers 70% of employee medical premiums and 65% of dependent medical premiums • Employer covers 70% of employee dental and vision premiums • Company-paid life insurance with $15,000 coverage • Company-paid short-term and long-term disability coverage • 401(k) plan through Vanguard with a 4% discretionary employer match • 15 days of annual PTO for full-time employees working 40 hours/week; 12 days for full-time employees working 30 hours/week • Additional PTO at 3- and 5-year tenure milestones • 12 paid holidays annually • Paid sick leave in accordance with applicable state and local requirements • Full-time remote work • Award-winning company culture • Annual company Summit and business meeting travel opportunities

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