BM Digital
51 - 200 employees
🛍️ eCommerce
đź“Ł Marketing
eCommerce • Marketing
BM Digital is the leading digital marketing firm specializing in eCommerce growth. With a mission to inspire brands through creativity, media, and innovation, the company believes in fostering an inclusive environment for its employees. BM Digital has a history of founders and operators who have built unicorns and multiple 9-figure businesses. The firm helps scale e-commerce companies by frequently investing in equity stakes and providing working capital. They manage over US$100M in annual digital marketing spend and collaborate with high-profile celebrities and thousands of micro-influencers across major platforms. Headquartered in San Francisco, BM Digital also has offices in New York, London, and Hong Kong.
Customer Success Lead
🔥 8 minutes ago
Where this job comes from
Posted on BM Digital's careers page, not through a job board
First seen by Remote Rocketship 8 minutes ago
BM Digital
51 - 200 employees
🛍️ eCommerce
đź“Ł Marketing
eCommerce • Marketing
BM Digital is the leading digital marketing firm specializing in eCommerce growth. With a mission to inspire brands through creativity, media, and innovation, the company believes in fostering an inclusive environment for its employees. BM Digital has a history of founders and operators who have built unicorns and multiple 9-figure businesses. The firm helps scale e-commerce companies by frequently investing in equity stakes and providing working capital. They manage over US$100M in annual digital marketing spend and collaborate with high-profile celebrities and thousands of micro-influencers across major platforms. Headquartered in San Francisco, BM Digital also has offices in New York, London, and Hong Kong.
đź“‹ Description
• Resolve client escalations and disputes by understanding the full situation, recommending solutions, and communicating empathetically • Monitor client health weekly and proactively address concerns • Lead onboarding calls for every new client • Conduct midpoint and end-of-program client check-ins • Collaborate with sales, project managers, and coaches • Begin with onboarding calls and weekly client check-ins while learning the program and shadowing experienced team members
🎯 Requirements
• Experience in customer success, account management, or client services • Calm, warm, and confident when handling difficult conversations • Clear writing and good listening skills • Good judgment about when to intervene and whom to involve • Organized and comfortable using Slack and Asana • E-commerce or influencer marketing experience is a plus
🏖️ Benefits
• Remote work arrangement • Onboarding and training before independently leading escalations
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