IT Manager, Identity Management

Job not on LinkedIn

🔥 2 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

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Benepass

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🛡️ Insurance

👥 HR Tech

💰 $12M Series A on 2021-09

Healthcare • Insurance • HR Tech

Benepass is a flexible benefits platform designed for people-first companies, offering a range of personalized and adaptable employee benefits solutions. With a focus on meeting the diverse needs of today’s global workforce, Benepass allows companies to provide customized benefits packages that include health savings accounts, flexible spending accounts, wellness programs, professional development, and more. The platform emphasizes ease of use with features like card-first technology, automated enrollment, and real-time engagement metrics. Benepass supports companies in designing competitive benefits programs that enhance employee satisfaction and retention while staying aligned with corporate DEI and wellness values.

📋 Description

• Own the IT roadmap, priorities, and operating processes • Set measurable goals, coordinate dependencies, and communicate progress, risks, and resource needs to stakeholders • Own Okta, identity governance, HRIS identity integration, and automated provisioning and deprovisioning • Maintain reliable identity data, role-based access, SSO integrations, and access review processes with Security and People Operations • Own the reliability, configuration, and lifecycle of the SaaS portfolio and managed devices, including Google Workspace and Jamf • Maintain asset records, device compliance, application ownership, and appropriate data handling • Own onboarding, role changes, and offboarding with People Operations • Define responsibilities, approvals, and fulfillment procedures for employee lifecycle processes • Set support priorities, response and resolution targets, and escalation paths • Track backlog, service performance, and recurring issues • Resolve complex incidents and eliminate underlying causes • Establish IT processes, documentation, and operating standards that enable consistent execution and organizational scale • Provide technical guidance, establish best practices, and ensure critical workflows have appropriate documentation and backup coverage • Design and deliver reliable workflows using APIs, scripting, Okta Workflows, and platforms such as n8n • Manage IT vendors, renewals, licensing, and spend planning with Finance and the Head of Infosec & GRC • Use service metrics, SaaS utilization, and device compliance data to guide investment and improvement • Partner with Engineering, People Operations, Security, and Finance • Provide support coverage when needed while making capacity constraints and project impacts visible • Report to the Head of Infosec & GRC

🎯 Requirements

• 5+ years in IT systems, identity, or SaaS administration, with demonstrated ownership of services or programs in a growing technology organization • Strong hands-on experience with Okta administration, Workflows, Identity Governance, SSO integrations, and automated identity lifecycle management • Experience setting priorities, coordinating stakeholders, and delivering cross-functional projects • Experience supervising or coaching support staff and delegating work with clear accountability • Proven ownership of SaaS administration, licensing, integrations, and data governance • Practical expertise with Jamf Pro and Google Workspace Admin for Mac and Chromebook environments • Proficiency with APIs and scripting such as Python, shell scripting, or Google Apps Script • Experience building, troubleshooting, and maintaining operational workflows • Ability to define support processes, service targets, asset controls, and useful operational metrics • Clear written and verbal communication, sound prioritization, and ability to explain tradeoffs, resolve competing needs, and raise risks early • Preferred: experience building or leading a small IT function in a growing SaaS company • Preferred: familiarity with Cloudflare ZTNA and other secure access solutions • Preferred: experience supporting SOC 2, HITRUST, or similar assurance programs through IT controls, documentation, and evidence • Preferred: experience with zero-trust environments and modern endpoint security tooling • Preferred: experience integrating HRIS data with identity platforms and automating employee lifecycle processes • Preferred: experience with n8n or comparable workflow platforms, SaaS consolidation, and migrations from fragmented automation tools • Must be based in the United States or Canada

🏖️ Benefits

• Equity • 95% coverage of medical, dental, and vision • $250 WFH setup (one time) • $500/year Learning & Development Benefit • $150/month cell phone + internet • $100/month Wellness • $100/month Co-working and Commuter Benefit • Several team onsites a year • Flexible PTO