Senior Manager, Partner Relations

🕒 September 17

🏄 California – Remote

🏄 California – Remote

💵 $105k - $115k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 6%

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Benetech

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

📚 Education

🤝 Non-profit

☁️ SaaS

Education • Non-profit • SaaS

Benetech is a nonprofit organization that develops technology and services to make reading and learning accessible for people with disabilities and diverse learning needs. Its programs include Bookshare, the world’s largest library of accessible ebooks, and Bookshare+, an AI-powered platform for schools that provides instant document accessibility, interactive tutoring, and ADA Title II compliance tools. Benetech also offers Accessibility Services for Education (BASE) to help institutions assess gaps and create inclusive education plans, and it partners with schools, governments, and nonprofits to scale accessible education solutions.

📋 Description

• Own a higher education market and manage the full partner relationship for Bookshare and Bookshare Plus • Drive retention, renewal timeliness, activation, and utilization growth across assigned institutional portfolios • Develop and execute segment activation strategies to convert dormant and low-utilization accounts into engaged users • Lead the relationship side of renewals, including outcomes reviews, utilization evidence, value cases, and institutional renewal intent • Detect churn risk and execute documented save plans • Surface and qualify institutional interest in Bookshare Plus and other Benetech offerings for handoff to Sales • Develop multi-threaded institutional relationships and maintain account plans • Conduct structured business reviews presenting utilization data, student impact, and recommendations • Own partner escalations through resolution with Customer Support, Product, and Engineering • Represent Benetech at education, disability services, library, and accessibility conferences • Own partner-facing agreements and compliance documentation • Own segment programs, including program design, delivery, success metrics, reporting, and grant/project deliverables • Set the segment program growth roadmap, including improved tooling, asynchronous delivery, and AI-assisted support • Manage, mentor, and develop direct reports where applicable, or mentor junior staff and lead shared initiatives • Coordinate with Senior Managers and cross-functional teams including Customer Support, Collection Development, Engineering, Marketing, and Digital Engagement • Maintain segment metric reporting and present updates to the Director, Partner Relations and organizational leadership

🎯 Requirements

• Bachelor’s degree in education, business, communication or a related field • At least 10 years of professional experience in relationship management, program management, outreach, or training • Experience owning institutional relationships over multi-year horizons with demonstrated engagement, retention, or growth results • Experience facilitating or overseeing cohorts, small groups, trainings, webinars, or seminars for professional audiences • Professional presence and credibility with senior institutional stakeholders • Strong customer support instincts and excellent verbal and written communication skills • Ability to hold distinct portfolios of work concurrently • Strong problem-solving skills and ability to handle competing priorities and requests • Passion for expanding equitable access to accessible educational materials • Preferred: Master’s degree in education, business administration, disability studies, or a related field • Preferred: Customer success, account management, or partner-facing experience in K-12, higher education, library, EdTech, or academic technology markets • Preferred: Familiarity with institutional procurement cycles, consortium purchasing, and budget calendars • Preferred: Knowledge of assistive technology, accessibility standards, Title II of the ADA, Section 508, WCAG, and EPUB accessibility • Preferred: Working knowledge of accessibility • Preferred: Familiarity with data privacy, student data, or vendor compliance agreements in an education setting • Preferred: Experience working with students or educators in Special Education or disability services • Preferred: Prior experience managing, mentoring, or informally leading program or account staff • Travel up to 20% on an as-needed basis

🏖️ Benefits

• Fully remote work arrangement • Travel reimbursement/coverage implied for partner site visits, cohort convenings, conference representation, and required meetings • Reasonable accommodations for individuals with disabilities

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