Customer Experience Manager, Select Market

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bennie

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Bennie is an innovative company specializing in employee benefits and HR technology consulting. They offer comprehensive web and mobile platforms that provide high-quality employee benefits solutions. Bennie's services include self-funding health plans, property and casualty insurance solutions, and benefits brokerage services that enhance cost-effectiveness and plan flexibility. By combining modern technology with top-notch consulting, Bennie aims to improve employee satisfaction and streamline HR processes for businesses across various industries.

📋 Description

• Lead and manage the service relationship and strategy for assigned customers • Ensure high-quality service experiences and customer satisfaction • Support execution of annual customer account plans • Collaborate with the consulting delivery team on key consulting deliverables • Lead customer open enrollment presentations • Support strategic initiatives and their implementation • Monitor industry trends, best practices, and regulatory changes • Educate and enable customers regarding industry developments • Collaborate with sales, data operations, and product teams on business development and operational improvements • Maintain relationships with customers, strategic partners, and internal collaborators • Perform other duties as assigned

🎯 Requirements

• 3 years of benefit account management experience supporting a benefit consulting team, with demonstrated success supporting a complex book of business • Knowledge of benefits and renewal workflow management to effectively service a large client portfolio • Life & Health Producer’s License • Working knowledge of MS Excel, Word, and PowerPoint • Must be based in the US • Experience with leading HR/Benefits technology platforms (nice to have) • Experience in both large- and small-group benefits consulting (nice to have)

🏖️ Benefits

• Flexible vacation policy • Paid company holidays • 100% remote work • Medical, dental, and vision benefits • HSA & FSA • HRA • Life insurance • Disability insurance • Employee Assistance Program • Headspace • Wellhub • Rocket Lawyer • One Medical Membership • Kindbody • Financial education with Betterment • Stock options for all full-time employees • $1,000 work-from-home stipend • Paid parental and bonding leave • Employee Referral Bonus Program