Customer Care Specialist

🔥 1 minute ago

🏈 Alabama, Arizona, +42 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $38.9k - $57.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UMB Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1913

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

UMB Bank is a financial services company that provides a variety of banking solutions for personal, business, and institutional clients. They offer personal banking products such as checking accounts, savings accounts, credit cards, loans, and wealth management services. For businesses, UMB Bank provides cash flow management, lending, credit cards, capital finance, and employee benefit solutions. The company also delivers institutional solutions, including capital markets, fund services, and institutional and fintech banking. UMB Bank focuses on delivering tailored banking services with expertise across various sectors, leveraging their understanding of the financial industry's complexities.

📋 Description

• Deliver an unparalleled customer experience and build relationships through customer interactions to resolve issues • Serve as subject matter expert and point of contact for call center agents, branch representatives, Private Wealth advisors, Program Administrators, and internal Business Partners • Provide consultation, research, and solutions for complex consumer-loan inquiries, issues, and escalations • Provide service and support through multiple contact portals and access multiple systems for appropriate products • Review and adhere to departmental communications and alerts • Participate and interact within the team, with leadership, and with other lines of business • Review processes and procedures to determine efficiency and recommend changes • Maintain awareness of current business objectives, product offerings, regulatory and legislative changes, and technology changes • Communicate proactively with clients and internal business partners, set expectations, research escalated issues, and resolve or refer them • Deliver exceptional customer service for UMB consumer and small business, mutual funds, private wealth, and consumer loans • Receive inbound calls from employees, clients, customers, and third-party contacts • Approve debit card applications in Acesys • Complete email requests, reports, logs, debit work cases, rapid reports, and demographic reports • Process non-fraud disputes and temporary credits • Complete loan payoff requests according to bank policy • Calculate finance charges and perform demographic updates • Perform other duties as assigned

🎯 Requirements

• Associate degree or equivalent work experience • 2 years of experience in Loan Customer Service • Ability to work Monday–Friday, 10:30am–7pm CT • Knowledge of basic banking products including checking, loans, debit and accounts • Knowledge of Mainframe, TSYS/TCS, Hogan, FIS, and Power Image • Knowledge of policies and regulations including Disputes, Fraud, Patriot Act, Check 21, and Regulation E • Ability to work escalated matters appropriately and professionally to a resolution • Experience interacting with customers via multiple contact portals • Strong written and verbal communication skills with management and Lines of Business partners • Ability to interact with and manage multiple computer systems to access client information • Understanding of privacy regulations and customer authentication requirements before discussing account information • Ability to learn and pass assessments/training certificates

🏖️ Benefits

• Paid Time Off • 401(k) matching program • Annual incentive pay • Paid holidays • Medical, dental, vision, and other insurance coverage • Health savings, flexible spending, and dependent care accounts • Adoption assistance • Employee assistance program • Fitness reimbursement • Tuition reimbursement • Associate wellbeing program • Associate emergency fund • Associate banking benefits