Customer Success Manager, SMB

Job not on LinkedIn

🔥 2 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Bestpass

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

Bestpass is a toll management platform that simplifies the process of managing tolls for fleets. The company provides a hassle-free solution with a single statement for all toll activity, offering advanced analytics and comprehensive coverage across major U. S. toll roads. Bestpass aims to reduce manual work and violations by consolidating toll accounts into one system, thereby improving fleet operations and bringing significant cost savings. Trusted by fleets nationwide, Bestpass offers both regional and plate-only coverage and provides fleet managers with 24/7 online access to toll data.

📋 Description

• Drive scalable engagement across a large portfolio of SMB customers • Develop and execute personalized and automated email campaigns and outreach sequences • Build and optimize workflows using the Customer Success platform • Analyze account data to generate customized client insights and prioritize actions • Facilitate one-to-many engagement efforts, including webinars and office hours • Collaborate cross-functionally with Product, Sales, Marketing, and Support to drive customer value • Engage with customers one-to-one to drive product adoption, identify expansion opportunities, and resolve escalated issues • Improve customer health, increase retention, identify expansion opportunities, and cultivate brand advocates • Track outcomes including revenue retention, campaign engagement, case study and reference wins, churn reduction, expansion leads, and customer reviews

🎯 Requirements

• Bachelor's degree in Business, Communications or a related field • 2+ years in Customer Success, Account Management or a similar client-facing role preferred • Strong written and verbal communication and data analysis skills • Proficient in Microsoft Excel, PowerPoint, and Word • Excellent problem-solving and relationship-building skills • Comfortable working autonomously and cross-functionally with Product, Sales, Support, and Marketing • Familiarity with CRM systems such as Salesforce, Planhat, or Gainsight preferred • Previous transportation industry experience is a plus, but not required