Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BetterComp

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

BetterComp is a compensation technology company that revolutionizes the market pricing process for compensation professionals. By offering a suite of tools that automate workflows, provide advanced analytics, and enhance data visualization, BetterComp enables organizations of all sizes to make informed compensation decisions. With a focus on flexibility and innovation, the company addresses the challenges faced by compensation teams, ensuring that their data is secure and actionable.

📋 Description

• Manage a book of customers, driving business value from onboarding through renewal • Communicate with executive sponsors, primary contacts, and end-users to develop trusted relationships • Understand customers’ HR and compensation objectives and help them achieve those objectives using Bettercomp • Ensure customers are aware of product updates and new features • Guide customers in using Bettercomp for cyclical compensation business processes • Participate in initial product implementation as part of the Bettercomp implementation team • Create a seamless early onboarding and ongoing product adoption experience • Act as a communications liaison between customers and internal teams post-implementation • Project manage customer needs with internal cross-functional partners • Monitor and manage customer health, risk, opportunities, and renewals • Identify process improvements, draft solutions, and advocate for change • Help build the Customer Success function and processes • Complete other projects as needed

🎯 Requirements

• 5+ years of experience in a Customer Success Manager role for a B2B SaaS company • Tech-savvy skills to align Bettercomp product functionality with customer requirements • Exceptional listening skills and ability to collaborate on troubleshooting issues • Ability to analyze information and translate insights into actionable recommendations • Problem-solving mindset, self-motivation, proactivity, and excellent organization skills • Excellent verbal and written communication skills • Ability to navigate potentially tough interactions • Exceptional ability to nurture positive business relationships • Integrity and ability to maintain the highest level of confidentiality when working with sensitive data • Proven success in a collaborative, team-oriented environment • Must verify identity and eligibility to work in the United States

🏖️ Benefits

• Equity • Flexible PTO • Generous company holidays • Comprehensive health, dental, and vision insurance • 401(k) with company match • Fully remote work from home • Flexible work arrangement • Career growth and development opportunities • Autonomy and ownership in the role