Customer Success Manager – Enterprise Accounts

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EnerStar Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

📦 Logistics

📡 Telecommunications

⚡ Energy

Logistics • Telecommunications • Energy

EnerStar Solutions is a leading provider of customized solutions for various industries, predominantly focusing on high-speed broadband internet services powered by Low Earth Orbit satellites. Partnering with Starlink, they ensure connectivity for businesses in remote locations. Additionally, EnerStar offers equipment rentals and sales, covering a wide range of services including accommodations, logistics, and communication solutions, all while maintaining a strong commitment to health, safety, and environmental standards.

📋 Description

• Own customer retention and recurring-revenue protection for the assigned portfolio • Build and maintain account success plans covering customer objectives, stakeholders, services, locations, equipment, risks, renewals and growth potential • Monitor account health, kit activations, service utilization, support activity, billing concerns, contract commitments and upcoming renewals • Identify at-risk customers and lead recovery plans • Maintain regular contact with key customer stakeholders • Lead renewal planning and coordinate internal approvals, pricing and documentation • Own routine expansion within assigned accounts, including additional kits, data plans, EnerStar 360 managed services and established offerings • Identify unmet customer needs and recommend solutions • Prepare and coordinate routine quotations, order requirements and internal fulfillment • Develop account-growth plans and forecast additions, renewals and expansion revenue • Engage Sales, technical leaders or executive sponsors for major or complex opportunities • Serve as primary relationship contact after implementation and account handoff • Measure, document and report customer satisfaction • Coordinate internal resources to resolve escalated service, operational, technical, shipping or billing issues • Follow up after major installations, service incidents and material account changes • Collect customer feedback and recommend service and process improvements • Develop reference, testimonial and case-study opportunities with Marketing and customer approval • Plan and conduct quarterly business reviews for assigned strategic and top-tier Starlink customers • Prepare account-specific reporting on service performance, active kits, data usage, support activity, billing, requirements, risks and growth opportunities • Present Starlink developments, EnerStar 360 services, products and technology options in a practical customer context • Document commitments, action items, owners and completion dates and ensure follow-through • Provide management with quarterly summaries of QBR completion, customer health, retention risk, renewals and growth opportunities • Work with Sales during account transition and partner with NOC, Operations, Engineering, Logistics, Field Services and Accounting • Maintain accurate customer records, contacts, opportunities, activities, forecasts and action items in the CRM • Improve onboarding, account handoffs, renewal processes, customer reporting and escalation practices • Perform additional duties and responsibilities as identified

🎯 Requirements

• Five or more years of experience in customer success, strategic account management, telecommunications, managed services, SaaS or a related field • Experience owning enterprise or multi-location customer relationships, including retention, renewals and account growth • Strong executive-level communication, relationship-management and presentation skills • Demonstrated success improving retention, customer satisfaction and existing-account revenue • Commercial judgment and the ability to recognize when an opportunity can be handled directly and when Sales or technical leadership should be engaged • Ability to understand technical services and explain them in practical business terms • Strong organization, follow-through, forecasting and problem-solving skills • Experience conducting QBRs and working with CRM, quoting and reporting systems • Ability to coordinate effectively across several departments without direct authority • Experience in satellite communications, telecommunications, managed connectivity, oil and gas, government, healthcare or emergency response is an asset • Bachelor's degree or equivalent relevant experience preferred