Billing and Follow-Up Specialist

🕒 September 16

🇺🇸 United States – Remote

💵 $33 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BetterHelp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

BetterHelp is the world's largest online therapy service, offering professional, licensed, and vetted therapists to help with a range of issues including depression, anxiety, relationships, trauma, and more. The platform allows users to communicate with therapists via text, chat, phone, and video sessions, providing convenience and flexibility similar to traditional in-office therapy. BetterHelp matches users with licensed providers such as psychologists, licensed professional counselors, and clinical social workers, and offers therapy solutions for individuals, couples, and teens.

📋 Description

• Review and prioritize follow-up activities requiring claim edits or general payer follow-up • Research claim denial issues and resolve them in a timely manner to release claims to payers • Contact insurance companies to understand delays in processing claims or sending payments and identify next steps to resolve them • Investigate payment variance situations to understand root cause and next steps to resolve them • Capture follow-up activities with clear, descriptive notes within the workflow application • Support transition of claims to other staff in the department with denial and cash posting tasks, as needed • Prioritize and drive issue resolution with partnering departments, such as Credentialing or Customer Success • Identify trends in payer behavior and surface them for leadership review

🎯 Requirements

• Minimum of 4 years of experience in the healthcare space, preferably in an existing role doing billing and follow-up functions with insurance companies on behalf of providers • Understanding of the claim submission process and common pain points that delay payer acceptance and processing of bills • Understanding of the cash posting and reconciliation process and common pain points that delay payment processing • Exposure to clinicians that provide mental health and/or telehealth services • Comfortable with ambiguity and wants to assist leaders in developing strong operational processes for a new department • Desires an environment that fosters growth through open feedback and high autonomy • Believes in the company's mission to provide professional, affordable, and personalized therapy in a convenient online format

🏖️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers • Performance bonus

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