Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Beyondsoft

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

💼 Consulting

Cloud Computing • Cybersecurity • Consulting

Beyondsoft is a global consulting firm specializing in IT services, particularly in cloud adoption and transformation. They offer a wide array of services including digital strategy, cloud migration, modern workplace solutions, data and AI modernization, agile operations, and cybersecurity. With expertise in supporting various industries, Beyondsoft focuses on delivering tailored solutions that enhance productivity and drive operational efficiency for their clients.

📋 Description

• Support daily production operations and support of the client’s websites • Manage internal and external escalations • Hire and manage a distributed service desk team • Manage priorities, issues, communications, and progress • Resolve incidents, issues, and problems independently and collaboratively • Ensure production incidents are recorded timely and accurately • Communicate production status to management • Assist with support documentation and provide input into standard operating procedures • Provide rotating 24x7 on-call support and off-hours maintenance using PagerDuty • Collaborate with website application support teams and internal and external customers • Perform additional duties as assigned

🎯 Requirements

• BA/BS, or equivalent combination of education and experience is required • Master’s degree preferred • Minimum of 8+ years of related experience • Extensive process, testing, and incident management experience • People management experience • Experience leading and nurturing teams delivering high-quality support platforms • Experience managing delivery against a budget • Effective interpersonal skills and excellent written and verbal communication • Ability to work independently and in a team environment • Ability to work under time pressures while maintaining a customer service attitude • Self-motivated with attention to detail • Experience supporting an internal help desk is a significant asset • Experience providing high-level support to Fortune 500 partners is desired • Experience with ServiceNow, Peregrine, or other ticketing systems is a plus • Experience with Amazon AWS, S3, CloudWatch, Dynatrace, and other cloud monitoring tools • Experience with ITIL Best Practice, Incident Management, and Change Management • Knowledge or experience with Unix, Linux, Apache, Amazon AWS, and Microsoft Azure

🏖️ Benefits

• Competitive pay range of $100 to $110 k • 15 days per year of Paid Time Off (PTO) • 8 paid holidays per year, including 1 personal floating holiday • 401(k) retirement plan with company match • Medical, dental, and vision insurance • Health savings account (HSA) • Short-term and long-term disability • Employee assistance plan (EAP) • Basic life and AD&D insurance • Health care flexible spending account • Dependent care flexible spending account • Commuter benefits • Voluntary accident & critical injury coverage • Voluntary long-term care coverage • Voluntary life and AD&D insurance • Continuous learning, growth, and training • Focus on employee satisfaction and work/life balance