Field Service Engineer

🔥 2 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $86k - $108k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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BICO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🧬 Biotechnology

🔧 Hardware

☁️ SaaS

Biotechnology • Hardware • SaaS

BICO is a global life-science technology company that provides lab automation instruments, software, and biomaterials for research and development. Its portfolio includes automated workstations, lab automation software (notably the Green Button Go Suite), liquid-handling and single-cell dispensing technologies, 3D bioprinters and 3D cell-culture products, imaging solutions, and mixing/dispensing tools used across drug discovery, genomics, cell line development, tissue engineering and other life-science applications. BICO reports tens of thousands of instruments in the field and thousands of customer publications and positions itself as a provider of standalone and end-to-end lab automation solutions for pharmaceutical, biotech and academic labs.

📋 Description

• Develop expert-level knowledge of SCIENION instrumentation, software, and applications. • Perform on-site installations, repairs, preventative maintenance, and system upgrades. • Conduct Site Acceptance Tests (SAT), Installation Qualification, and root-cause analysis. • Provide on-site and remote technical support for customer inquiries. • Document service activities, helpdesk tickets, customer issues, and follow-up actions. • Deliver basic instrument training within one year of hire. • Collaborate with internal teams to troubleshoot or escalate issues. • Maintain appropriate spare parts inventory. • Submit monthly expense reports. • Represent SCIENION professionally with customers. • Maintain company-issued tools, equipment, and property. • Report recurring technical issues to Product Management and R&D. • Travel up to 80% overnight as required. • Other duties as assigned.

🎯 Requirements

• Experience with automated liquid handling systems, multiplex assays, or electromechanical/optical systems. • Proficiency with multimeters, oscilloscopes, wrenches, soldering irons, and diagnostic equipment. • Excellent communication and customer service skills. • Ability to work independently and manage time effectively. • Strong organizational and computer skills (Windows; LabVIEW is a plus). • Commitment to safety, environmental, and quality policies. • Ability to lift up to 50 lbs and work in lab/cleanroom environments. • Ability to travel domestically and occasionally internationally.

🏖️ Benefits

• 401K with company match • PTO • Health Benefits • Investment in Professional and Personal Development • and much more.