Regional Director of Service – Midwest

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🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 12%

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Binswanger

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1931

🏠 Real Estate

📦 Logistics

💼 Consulting

Real Estate • Logistics • Consulting

Binswanger is a global, employee-owned commercial real estate firm founded in 1931 that specializes in industrial real estate. The company provides full-service offerings including brokerage, advisory services, logistics services, valuation & advising, and project management for complex industrial, manufacturing, life sciences, distribution, and adaptive-reuse transactions. Binswanger advises manufacturers, developers, private equity firms and Fortune 500 clients across multiple continents, combining transactional brokers with technical subject-matter experts to execute high-stakes, specialized real estate solutions.

📋 Description

• Lead all residential and commercial glass service operations within the assigned region • Oversee service center managers, service advisors, and field glazing teams • Own regional P&L accountability, revenue targets, operational budgets, and profitability • Drive service revenue growth through customer relationship management, new account development, and upselling • Ensure consistent service quality standards, turnaround times, and customer satisfaction across locations • Recruit, develop, and lead service center managers and regional teams • Monitor and analyze regional performance KPIs, including revenue, margin, customer satisfaction, and productivity • Champion OSHA and company safety compliance across service operations and field activities • Manage key residential and commercial customer relationships, escalations, and retention • Coordinate with Operations, Purchasing, and supply chain for material availability and supply continuity • Support pricing strategies, promotional programs, and service offerings • Lead operational improvement initiatives to enhance efficiency, reduce costs, and improve customer experience • Report regional performance, customer trends, and strategic opportunities to senior operations leadership

🎯 Requirements

• Bachelor's degree in Business, Operations Management, or a related field preferred • Equivalent work experience may be considered • 8+ years of progressive service operations or multi-site management experience • At least 3 years in a regional management or director-level role • Demonstrated P&L management responsibility for a multi-location service business • Strong service operations leadership and multi-site management skills • Excellent P&L management and financial analysis capabilities • Customer-focused mindset with proven ability to build lasting client relationships • Effective coaching, leadership, and team development skills • Proficiency in service management systems and operational reporting tools • Experience in glass, glazing, home services, or construction service operations preferred • Familiarity with both residential and commercial service delivery models preferred • Background managing service center or branch network operations preferred

🏖️ Benefits

• Industry-leading Compensation • Medical, Dental, and Vision Insurance Plans • 401K with employer match • 100% Company-paid Short-Term Disability and Life Insurance • Supplemental Life Insurance and additional Voluntary Benefits • Personal Health Advocate • Employee Assistance Program • Tuition Reimbursement • Generous Paid Time Off (PTO) including 9 annual holidays • Daily Pay

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