Associate Engagement Manager, Partners

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BioCatch

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

💳 Fintech

🏦 Banking

Cybersecurity • Fintech • Banking

BioCatch is the leader in Behavioral Biometrics which analyzes an online user’s physical and cognitive digital behavior to protect individuals and their assets. Our mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Leading financial institutions around the globe use BioCatch to more effectively fight fraud, drive digital transformation and accelerate business growth. With over a decade of analyzing data, over 60 patents and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems.

📋 Description

• Work on an ongoing basis with a portfolio of customers to drive utilization of the BioCatch Behavioral Biometric solution and create positive business outcomes • Define the strategic direction of customers post-sales and collaborate with customers to jointly solve problems • Partner with Threat Analysts and Solutions Engineers to present consultative solutions to executives and business owners • Manage risks to the efficacy of the BioCatch solution for strategic customers • Function as a single point of contact for consulting, incident reporting, and customer escalation • Work with BioCatch Support, Solution Engineering, Threat Analyst, and Data Scientist teams • Manage project coordination and provide oversight to ensure adherence to schedules • Develop and update technology-delivery project plans forecasting timelines, resource needs, and task owners • Communicate customer expectations to Solution Engineering and Threat Analyst teams during projects • Lead project teams through customer issues by identifying remediation paths, executing plans, and keeping stakeholders informed • Schedule and facilitate regular customer meetings to provide product-release updates and gather product-roadmap feedback • Advocate for customers with internal Solutions, R&D, Products, and Engineering staff • Prepare and deliver Quarterly Business Reviews to customer business owners • Provide internal stakeholders with periodic updates on customer status and KPIs

🎯 Requirements

• 2 years of post-sales account management/program management experience in the cyber security, fraud, payments or technology space working with top tier customers • Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems • Strong candidates with degrees in other disciplines will be considered • Additional relevant work experience will be considered in lieu of education requirements • Exceptionally strong verbal and written communication skills • Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results • Ability to work in a team environment, by soliciting input and feedback • Ability to effectively manage conflict • Ability to work well under pressure, with sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity • Positive attitude and entrepreneurial spirit • Experience with Automation processes and AI optimization • Experience using tools like Gainsight, Salesforce, ANT agent, Microsoft Power Automate, Snowflake, Claude, Copilot will be an advantage

🏖️ Benefits

• Flexible paid time off policy • Sick, Maternity/ Paternity, and other paid leaves • 401(k) plan with up to 4% company match • Healthcare programs tailored to your needs • Life insurance • Wellness programs, EAP, and personalized health advocacy • Fully remote and shared space work options across the US • Monthly reimbursements for home internet and cell phone