Senior Manager, Customer Experience

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bioscope AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🏥 Healthcare

💼 Consulting

🤖 Artificial Intelligence

Healthcare • Consulting • Artificial Intelligence

Bioscope AI is an AI-powered precision health company that unites genomics, biomarkers, medical imaging, and lifestyle data into a unified, interactive dashboard to support clinical decision-making. Its AI models scan thousands of biological signals to detect early changes and generate actionable insights that integrate into clinicians' daily workflows, enabling earlier, more personalized care. The platform is delivered as software to healthcare providers to augment routine primary care with multi-specialty insight.

📋 Description

• Maintain a strategic book of business focused on practices with multi-provider workflows, custom implementations, and ambitious growth plans • Build deep relationships with a focused set of strategic clients • Coach and develop the customer success management team through hands-on collaboration • Operate the customer health framework to surface risks before escalation • Run retention plays to keep accounts healthy • Build an advocacy pipeline converting satisfied physicians into reference callers, case-study participants, speakers, and co-marketing partners • Launch and manage a physician community including peer forums, clinical case discussions, a customer advisory board, and events or activities • Own the budget for physician community programs • Make onboarding, support, and proactive management repeatable and establish a time-to-value target • Extend customer coverage to the forecasted pipeline of new clients • Aggregate customer feedback into ranked, evidence-based themes for engineering planning • Work alongside the VP of Customer Success and Operations to implement existing frameworks and build programs for the next stage

🎯 Requirements

• 6+ years in customer success or customer experience • A book of strategic accounts personally carried within the last two years • Track record of turning a plan or framework into an implemented program with owners, cadence, and results • Experience managing or mentoring external-facing teams • Experience developing early-career professionals • Experience building a client community, user group, advisory board, reference program, or event series • Ability to take direction and return with a plan and results • Ability to hold substantive conversations with physicians about clinical and business goals • Comfort with shifting priorities in an early-stage company • Nice to have: experience in healthcare, digital health, diagnostics, or genomics, especially with clinician end users • Nice to have: experience running a customer advisory board, reference program, or practitioner network • Nice to have: background in professional services or complex technical implementation • Nice to have: comfort with CRM tooling and AI workflows • Must answer whether employer sponsorship for a US work visa will be required

🏖️ Benefits

• Competitive base and performance bonus • Meaningful early-stage equity • Direct access to the founders and real influence on the product • Health, dental, and vision benefits • 401K and HSA contribution matches • Genuine autonomy over how you run the function day to day