Customer Experience Manager, Enterprise

🕒 August 23

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prospyr Medical

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $5M Venture Round on 2023-01

Healthcare • Consulting • Marketing

Prospyr Medical is a company that provides an all-in-one platform for managing aesthetic and wellness practices. Their platform offers a comprehensive suite of tools including patient management, digital intake, telehealth, ePrescribing (eRX), lab ordering, and payment processing. Prospyr aims to help practices streamline their operations and improve patient experience by consolidating multiple functionalities into one easy-to-use system. The company focuses on enhancing online reputation, lead capture and management, social media integration, and analytics to optimize practice efficiency and growth. Prospyr's solutions are HIPAA compliant, ensuring data security and privacy.

📋 Description

• Serve as the primary point of contact for a portfolio of enterprise and strategic customers • Build relationships with owners, executives, operators, and key stakeholders across customer organizations • Develop a deep understanding of each customer's business model, goals, workflows, and growth plans • Establish regular customer cadences including check-ins, business reviews, and strategic planning conversations • Drive adoption of Prospyr across locations, providers, and teams • Identify underutilized features and develop plans to increase adoption • Help customers optimize workflows across scheduling, payments, communications, reporting, marketing, AI, and other Prospyr capabilities • Connect customer objectives to measurable outcomes within the platform • Proactively identify customer health and churn risks before they become escalations • Develop and execute retention plans for at-risk enterprise customers • Identify opportunities for additional products, locations, users, and services • Partner with leadership and Sales on renewals and expansion opportunities • Maintain clear visibility into account health, risks, opportunities, and next steps • Represent the voice of enterprise customers internally • Consolidate customer feedback and work with Product and Engineering to identify high-impact improvements • Coordinate escalations across internal teams and maintain customer communication through resolution • Help customers understand new releases and capabilities relevant to their business

🎯 Requirements

• 4+ years of Customer Success, Account Management, or Enterprise SaaS experience • Experience managing complex or multi-location customers • Strong executive communication and relationship-management skills • Ability to understand operational workflows and translate business problems into solutions • Comfortable navigating escalations and coordinating across Product, Engineering, Support, and Sales • Commercial mindset with experience identifying retention and expansion opportunities • Organized, proactive, and comfortable managing multiple strategic accounts simultaneously • Healthcare, medical aesthetics, wellness, EMR, or vertical SaaS experience is a plus