Travel Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $68k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Bishop-McCann

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1997

🤝 B2B

🏨 Hospitality

📣 Marketing

B2B • Hospitality • Marketing

Bishop-McCann is an award-winning, full-service event management partner that specializes in corporate event planning, meetings management, incentive and recognition programs, congresses/expos, and virtual/hybrid events. The firm offers end-to-end services including creative strategy and environmental/graphic design, live and virtual production, event planning and operations, event technology integration, hotel and venue site selection, group air travel management, and global sourcing. Bishop-McCann highlights experience with pharmaceutical meetings, franchise and commercial conferences, and has produced thousands of programs worldwide (over 30,000 programs across 28 countries), served more than 1,000,000 attendees in over 350 cities, and managed over $1B in client budgets.

📋 Description

• Develop and maintain strong client relationships • Provide communication and direction to the travel team, Attendee Experience and Program Managers, and clients • Lead program timelines and ensure milestones and deliverables are met • Follow established program preparation protocols and department procedures • Provide agent-assisted reservation fulfillment, including ticketing, exchanges, refunds, and voids • Provide live meeting support and prepare flight records for ticketing • Prepare and maintain accurate Arrival & Departure manifests, including air itineraries and updates • Process SABRE-to-Cvent queues and perform quality control • Support onsite preparation and partner with the after-hours team for onsite air support • Oversee program elements including budgeting, site visits, travel, and onsite execution • Develop and manage program budgets aligned with client expectations • Track cost savings and avoidance throughout the program lifecycle • Ensure timely and accurate final billing and reconciliations • Provide post-program evaluations, reporting, and insights to clients and internal teams

🎯 Requirements

• 5+ years of experience working in GDS (Sabre) • Strong computer skills and proficiency navigating multiple technology platforms • Ability to manage multiple programs simultaneously while maintaining accuracy and attention to detail • Domestic and international booking and ticketing experience • Strong listening, written, verbal, and interpersonal communication skills • Collaborative approach to partnering with internal teams, clients, and external partners • Ability to assess client needs and recommend strategic, service-focused solutions • Ability to work independently and collaborate as part of a team • Strong organizational skills with exceptional attention to detail and accuracy • Customer service expertise and consistent delivery of exceptional client experiences • Ability to manage stress, prioritize competing demands, and perform effectively under tight deadlines • Passion for the hospitality and air travel industries • Willingness to travel up to 15% • ARC certification preferred • Trams Back Office familiarity preferred • Commitment to ongoing professional development and continuing education preferred

🏖️ Benefits

• A collaborative, people-first culture that values teamwork and connection • Opportunity to play a key role in delivering seamless, high-quality travel experiences • Fast-paced, dynamic environment with variety across programs and clients • Exposure to cross-functional teams and end-to-end program execution • Opportunity to grow travel industry expertise and take on increasing responsibility • Ongoing professional development and continuing education (preferred qualification/commitment) • Remote work arrangement