Senior Technical Writer

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $120k - $130k / year

⏰ Full Time

🟠 Senior

🔏 Technical Writer

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Bixal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Bixal is a mission-driven digital services firm that partners with governments and leading organizations to design and deliver data-driven, human-centered digital transformations. The company combines technology, communications, data, and design to build digital customer experiences, modern software solutions, and training/technical assistance that improve public-sector outcomes and organizational impact.

📋 Description

• Write and maintain the Platform Engineering Architecture Blueprint, reference architectures, and Golden Path Templates. • Produce Engineering Standards Catalogs, golden-path documentation, and progressive, task-oriented guidance. • Author and maintain platform operations runbooks, architecture decision records, and incident/change-management documentation. • Partner with platform engineers, security engineers, and technical product managers to ensure documentation accuracy and implementation integrity. • Apply accessibility standards, inclusive language practices, and compliance-driven content constraints. • Develop Developer Onboarding Toolkit and Self-Service Platform Portal content, including setup guides, service catalogs, and searchable knowledge repositories. • Research underlying systems, policies, and workflows to ensure accurate documentation. • Use adoption metrics, developer feedback, and support-ticket trends to refine documentation and improve developer confidence. • Support Compliance Posture Reports and Quarterly Platform Maturity Assessments by documenting policy adherence and remediation efforts. • Perform other relevant duties as qualified and trained.

🎯 Requirements

• Bachelor’s degree in computer science, engineering, or a related technical field, plus at least eight (8) years of relevant experience. • Hands-on experience working within a software engineering or technical product environment, with demonstrated strength in writing and documentation. • Familiarity with GitLab, Datadog, Jira, Confluence, Slack, or Figma. • Knowledge of CI/CD, infrastructure-as-code, and SLOs. • Ability to design clear, action-oriented, plain-language content for complex digital workflows involving sensitive or transactional data. • Proven track record reducing confusion, form errors, and abandonment through structured microcopy, guidance patterns, and progressive disclosure. • Strong understanding of accessibility standards, inclusive language practices, and compliance-driven content constraints. • Experience partnering with product, legal, compliance, and engineering teams. • Ability to use usability findings and performance data to refine content and improve customer confidence. • Excellent verbal and written communication skills, with experience in writing, revising, sourcing, and aggregating content. • Ability to obtain and maintain a High Risk Public Trust clearance.

🏖️ Benefits

• Flex hours • 401K with matching incentive • Parental Leave • Medical/dental/vision benefits • Flex Spending Account • Company provided short-term disability and life insurance • Commuter benefits • Paid Time Off (PTO) • 11 Paid holidays