Client Account Executive

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BizLibrary

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📚 Education

👥 HR Tech

💰 Private Equity Round on 2018-12

eCommerce • Education • HR Tech

BizLibrary is a learning and development platform designed to enhance employee skills and productivity through comprehensive training programs. The company offers solutions for compliance culture, upskilling and reskilling employees, and supporting leadership development across organizations. BizLibrary's platform includes a curated content library, learning management system (LMS), and a range of use cases such as annual compliance, onboarding, leadership development, and remote work training. They aim to improve employee engagement, retention, and performance with a variety of training resources and tools. BizLibrary is recognized for creating impactful learning solutions that cater to different business needs.

📋 Description

• Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth). • Proactively identify and mitigate at-risk accounts, ensuring long-term customer success. • Monitor customer health scores, product adoption, and renewal risks. • Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business. • Effectively manage the upsell pipeline, ensuring a formalized sales process is followed. • Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals. • Ensure consistent communication with customer executives to strengthen long-term partnerships.

🎯 Requirements

• 3+ years of experience in account management, customer success, or sales • Experience selling into HR decision makers and navigating complex stakeholder environments • Experience selling SaaS or a subscription-based business required. • Strong experience with CRM (Salesforce preferred) and customer success data analysis • Exceptional executive communication skills, with the ability to influence at all levels.

🏖️ Benefits

• Work from anywhere within the US for most roles • Competitive Salary • Medical, Dental, and Vision Insurance • Flexible PTO • 401K - 100% vested with ~4% match • 12 Paid Holidays • Company Laptop • Reimbursement for home office expenses • Employee Referral Bonuses • Short-Term and Long-Term Disability Insurance • FSA & HSA Options • Life Insurance • Personal and Professional Development • Employee Assistance Program (Mental Health) • Parental Leave + baby bonus