Forward Deployed Solutions Engineer, AI Products

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BizzyCar

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

🤖 Artificial Intelligence

☁️ SaaS

Automotive • Artificial Intelligence • SaaS

BizzyCar is a leading company in the field of automotive recall management. Utilizing an AI-driven Automated Service Recall Management Platform, BizzyCar offers innovative solutions for dealers, OEMs, fleet operators, and vehicle owners. The platform automates recall discovery, schedules service appointments, and streamlines service processes, thereby increasing service revenue and enhancing customer loyalty. BizzyCar's system is designed to integrate seamlessly into dealership processes without requiring new tools or significant process changes. The company emphasizes road safety and aims to make recall management efficient and profitable for all stakeholders.

📋 Description

• Own dealer implementations end-to-end, from kickoff through go-live and early hypercare • Configure solutions to each dealership’s systems, workflows, and technology stack through structured discovery and engineering collaboration • Validate customer, availability, recall, and repair-order data flows across systems before go-live • Train non-technical dealership staff and manage change through full adoption • Manage implementation timelines, stakeholders, and go-live dates • Troubleshoot live issues by reproducing problems, reading logs, and distinguishing configuration issues from product bugs • Resolve issues independently or package clean escalations for engineering • Write repeatable runbooks, SOPs, and setup documentation for future implementations and support handoff • Route on-site customer feedback to the product team

🎯 Requirements

• Hands-on integration and configuration experience using APIs, webhooks, or configuration tools • Experience validating integrations end-to-end • Troubleshooting and log-diagnosis skills • Ability to reproduce issues and distinguish configuration problems from product bugs • Experience delivering customer training or enablement, ideally to non-technical audiences • Implementation or deployment project-management experience, including ownership of kickoff-to-go-live timelines and stakeholders • Experience validating and verifying data across systems • Discovery and workflow-mapping experience preferred • Issue triage and escalation experience in a customer-facing technical role preferred • Light scripting or SQL familiarity is a plus, not a requirement • Experience writing runbooks, SOPs, or setup documentation preferred • Familiarity with SaaS implementation and deployment methodology • Familiarity with REST APIs, webhooks, and authentication • Familiarity with automotive retail or fixed-ops operations • Familiarity with dealership DMS and scheduling systems such as CDK, Reynolds, Tekion, Xtime, or myKaarma • Familiarity with data structure and validation concepts • Familiarity with support, escalation, tiers, SLAs, and handoffs • Familiarity with change management or adoption principles • Familiarity with security and compliance basics, including PII handling and call-recording consent • Willingness and ability to travel 50–70% • Must be legally authorized to work for any employer in the United States • Company does not provide sponsorship for U.S. visas or immigration benefits

🏖️ Benefits

• Competitive base salary • Commission renewals and expansion revenue • Comprehensive health benefits — medical, dental, and vision coverage • 401(k) plan and equity • Paid time off, including vacation, sick leave, and paid holidays • Career growth opportunities within a growing Sales and Customer Success organization • Ongoing training and development, including access to sales enablement tools and enterprise account strategy resources • Supportive, collaborative team culture with cross-functional partnerships • Quarterly company meetings