Network Operations Engineer

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Black Mountain Dynamics

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🔒 Cybersecurity

💼 Consulting

🤝 B2B

Cybersecurity • Consulting • B2B

Black Mountain Dynamics is an IT and cybersecurity services firm that delivers enterprise-grade network security and managed IT solutions with a white-glove approach. With 25+ years of experience, they provide tailored cybersecurity services — including firewall and VPN management, endpoint protection, security auditing, strategy, and threat mitigation — for tech startups, growing mid-sized firms, VIP/private networks, and small public companies. They emphasize “cybersecurity by design,” 24/7 premium protection for high-demand clients, and helping small public companies meet SEC cybersecurity requirements, with a client base rooted in the Bay Area and beyond.

📋 Description

• Monitor Data Dog dashboards and network monitoring tools, investigate alerts, and determine root cause • Review network health, performance graphs, and capacity trends to identify and resolve degradations • Build and refine Data Dog dashboards, alerts, and monitors • Diagnose and resolve network issues involving firewalls, wireless connectivity, and circuit outages using CLI, vendor controllers, and monitoring data • Work ServiceNow incidents and requests end-to-end, maintaining clear technical notes • Participate in P1/P0 major-incident bridges and execute diagnostic and remediation steps • Escalate issues to vendors, carriers, or senior engineers and manage communications through resolution • Troubleshoot and maintain Palo Alto Networks firewalls with Strata • Support and troubleshoot the Ruckus R1 wireless environment • Troubleshoot switches, routers, firewalls, and wireless controllers across multiple vendors • Maintain high-performance pipelines supporting large-scale data ingress and egress • Provide network support in critical facilities, accounting for power, cooling, and structured-cabling constraints • Monitor and stabilize newly deployed infrastructure during hypercare and site/network acceptance • Execute MOPs for installing, staging, and upgrading firewalls, core switches, wireless access points, and UPS systems • Submit and execute ServiceNow changes and document steps and results • Use and improve runbooks, configuration baselines, and troubleshooting playbooks

🎯 Requirements

• 4+ years of hands-on network engineering or NOC engineering experience in a high-availability enterprise environment • Strong hands-on experience configuring and troubleshooting multi-vendor network devices via CLI and cloud-managed controllers • Experience with Palo Alto Networks firewalls • Working proficiency with Data Dog or a comparable network/infrastructure monitoring and alerting platform • Experience building dashboards, tuning alerts, and using telemetry for troubleshooting • Practical experience with ServiceNow or a comparable ITSM platform for tickets, changes, and problems • Ability to independently diagnose and resolve complex network issues under time pressure • Clear written communication for ticket notes, incident updates, and shift handoffs • Familiarity with scripting or automation such as Python or Ansible preferred • Working knowledge of BGP peering, OSPF, EVPN-VXLAN, and stateful firewall policy preferred • Experience in data center, fleet, mission-critical, autonomous, or high-technology environments preferred • Experience as an embedded contractor or through an MSP relationship preferred • B.S. in Computer Engineering, Electrical Engineering, Computer Science, or equivalent practical experience preferred • Certifications such as PCNSA/PCNSE, CCNA/CCNP, CWNA, or ITIL Foundation are a strong plus • Must be legally able to work in the United States • Must answer whether employment visa sponsorship is required now or in the future