Supplier Enablement Specialist, Payments

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Blend360

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🏨 Hospitality

✈️ Travel

💰 $100M Private Equity Round on 2022-08

Healthcare • Hospitality • Travel

Blend360 is a professional services company specializing in AI, data analytics, and data-driven solutions. They work with Fortune 1000 and large enterprise brands to tackle significant challenges by integrating people and artificial intelligence. Blend360 focuses on several domains including business intelligence, data engineering, data science, MLOps, and data governance. Their industries of expertise encompass financial services, energy, healthcare and life sciences, retail, technology, media & telecom, and travel & hospitality. Blend360 is recognized for their AI and data solutions, having earned accolades such as "AI-Enabling Solution of the Year" and being listed among the "Top Generative AI Service Providers 2024.

📋 Description

• Conduct proactive outbound phone and email outreach to suppliers assigned to payment conversion campaigns • Explain approved electronic payment options, benefits, and program requirements • Communicate payment strategies and operating guidelines to business customers • Answer supplier questions and help suppliers understand electronic payment adoption steps • Manage follow-up activities through enrollment, closure, or handoff • Encourage supplier participation and adoption of electronic payment solutions • Review supplier records and verify contact and payment information • Research supplier questions and provide timely, accurate responses • Coordinate communication among business customers, suppliers, and internal financial institution teams • Route nonstandard questions and escalate commercial, technical, policy, compliance, and other issues • Enroll suppliers according to established procedures and guidelines • Identify exceptions and route nonstandard enrollment requests for review • Maintain accurate outreach, response, enrollment, follow-up, and case-status records • Track cases through completion or handoff • Provide activity data for monthly reporting, campaign tracking, and program performance • Manage multiple supplier cases while maintaining productivity and accuracy • Follow policies, procedures, operating guides, regulatory requirements, and quality standards • Apply approved solutions consistently and recognize when escalation is required • Work independently according to client priorities and established processes

🎯 Requirements

• 5+ years of experience in client service, sales, operations, financial services, payments, or a related field • At least 2 years of direct supplier enablement experience supporting electronic payment adoption • Professional outbound calling or sales experience • Experience supporting supplier onboarding, business payments, commercial cards, ACH, Treasury Management, accounts payable, or payment conversion initiatives is preferred • Experience working with a bank, payment provider, fintech organization, or large corporate payments program is a plus • Experience in a regulated or compliance-driven environment is preferred • Moderate Microsoft Excel proficiency, including formulas, filtering, sorting, and formatting • Experience using CRM systems, call-tracking platforms, workflow tools, or case-management systems • Ability to review records, research questions, apply approved solutions, and maintain accurate documentation • Ability to manage multiple cases, follow-ups, and competing priorities • Ability to meet deadlines while maintaining quality and attention to detail • Strong verbal communication skills and a professional, confident telephone manner • Clear and effective business email writing and stakeholder communication skills • Ability to explain processes and payment options clearly • Strong problem-solving skills and judgment to distinguish routine questions from issues requiring escalation • Ability to work independently while collaborating with suppliers, business customers, and internal teams • Must be able to work on Blend’s W2 without sponsorship • Must be able to work across U.S. time zones

🏖️ Benefits

• Health, Vision, Dental • 401K plan • Life Insurance • Pretax Commuter Benefits • Medical, dental, vision • PTO • Commuter benefits • Spending accounts • Disability coverage • EAPs • Supportive team environment

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