Customer Support Specialist

🔥 8 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Bloomerang

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📣 Marketing

🤝 Non-profit

💰 $33M Debt Financing on 2021-02

Consulting • Marketing • Non-profit

Bloomerang is a community-focused nonprofit donor management software designed to deliver a better giving experience and help organizations thrive. It offers a comprehensive platform tailored for nonprofits, including features such as donor database management, marketing and engagement tools, reporting and analytics solutions, and volunteer and membership management systems. Bloomerang aims to enhance donor retention and increase fundraising efficacy by equipping nonprofits with the tools they need to nurture relationships and drive donations. Trusted by over 23,000 organizations, Bloomerang helps nonprofits raise more funds and create lasting change through streamlined operations and an intuitive user experience.

📋 Description

• Provide customer service and day-to-day support to Bloomerang customers via email, live chat, and phone • Apply basic product knowledge and standard operating procedures to resolve customer issues • Support Support initiatives with stakeholders and respond to questions and issues through written, verbal, and electronic communication • Manage approximately 25 customer interactions per day • Assist customers with Bloomerang software • Ensure proper software utilization by customers • Conduct new customer implementations and training • Develop and deliver training webinars for customers and internal employees • Create help documents and videos • Assist with software quality assurance and testing • Provide software design and functionality feedback to the Product Development team

🎯 Requirements

• Ability to apply product knowledge acquired through new hire training and daily activities • Knowledge of support procedures and policies • Problem tracking skills to identify trends or patterns in client system problems • Background in providing high-quality customer service • Excellent written and verbal communication skills • Ability to solve problems quickly • Strong troubleshooting ability • General comfort with computers and software technology • Must be located within the U.S. or select Canadian Provinces • No visa sponsorship or relocation assistance available

🏖️ Benefits

• Health insurance options • Vision insurance options • Dental insurance options • HealthiestYou healthcare service with confidential access to doctors 24/7 • 20 PTO days • 3 flex days • 4 optional volunteer days • 12 paid holidays • Paid parental leave • 401k match • Equipment shipped to your door • Eligible for a discretionary bonus