Field Service Engineer – EV

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Blue Bird Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1927

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $80M Grant - Blue Bird Corporation on 2024-07

Automotive • Manufacturing • Transport

Blue Bird Corporation is a U. S. -based manufacturer and technology leader of school buses since 1927, designing, engineering and producing purpose-built buses across electric, propane, gasoline and diesel powertrains. The company focuses on safety, reliability and sustainability, supplying school districts and dealers with vehicles, parts, service and fleet solutions while promoting low- and zero-emission transportation and community programs through its foundation.

📋 Description

• Supervise, mentor, and develop a specialized team of EV Field Service Engineers, a Software/Programming Field Service Engineer, and a Telemetry Specialist • Lead proactive field support focused on identifying, investigating, and mitigating issues before customer impact • Oversee fleet-wide monitoring using telemetry, connected vehicle technologies, warranty information, and field performance data • Establish territory ownership and responsibility for EV operational health, customer relationships, and technical performance • Coordinate monitoring and support throughout production, dealer inventory, delivery, and customer operation • Lead investigations of escalated issues involving battery, high-voltage propulsion, charging, thermal management, controls, software, and connected vehicle technologies • Serve as primary technical escalation point and coordinate cross-functional resolutions • Coordinate software programming, calibration, and deployment with Engineering and Product Development • Oversee telemetry collection, analysis, and reporting to identify trends and systemic issues • Direct field data acquisition including CAN captures, telemetry analysis, software logs, event data, and diagnostics for Root Cause Analysis • Collaborate with Engineering, Manufacturing, Quality, Product Development, Warranty, and Supplier teams on corrective actions • Lead fleet health reviews and prioritize product improvements • Support validation of engineering countermeasures through field testing, pilots, and customer evaluations • Improve diagnostic methodologies, service procedures, and troubleshooting processes • Organize technical information for service bulletins, software release documentation, technical publications, service campaigns, and field communications • Deploy EV Field Service personnel to maximize customer support and resource utilization • Develop and monitor KPIs for fleet health, response, reliability, and customer satisfaction • Maintain customer, dealer, and internal stakeholder relationships • Maintain documentation of service activities, findings, corrective actions, and communications • Support new product launches through field readiness planning, early-life failure monitoring, technical training, and rapid issue response • Perform other related duties as assigned

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Automotive Engineering, Automotive Engineering Technology, Computer Engineering, Mechatronics Engineering, Advanced Vehicle Systems, Automotive Technology, or related technical discipline preferred • Five (5) or more years of OEM engineering-level technical service support, field service engineering, or advanced technical support experience with electric vehicle, medium-duty, or heavy-duty vehicle systems • Experience supporting high-voltage electric vehicle systems, software diagnostics, connected vehicle technologies, or advanced vehicle controls preferred • Two (2) or more years of leadership or direct report management experience • Demonstrated experience using engineering data, telemetry, or advanced diagnostics for Root Cause Analysis and product improvement • Class B CDL with School Bus and Air Brake Endorsements, or ability to obtain within six (6) months of employment • Expert knowledge of battery electric vehicle systems, including high-voltage architecture, battery, propulsion, charging, thermal management, vehicle controls, and electrical distribution • Strong understanding of vehicle software architecture, programming, calibrations, firmware deployment, and electronic control systems • Advanced knowledge of CAN, J1939, CAN FD, vehicle networking, diagnostic tools, and data acquisition • Experience with telemetry, connected vehicle technologies, and fleet performance data • Knowledge of Root Cause Analysis, 8D, corrective action development, and continuous improvement • Ability to interpret electrical schematics, software logic, network architecture, engineering documentation, and technical specifications • Strong analytical skills for evaluating technical data and developing recommendations • Excellent communication and customer relationship skills • Proven ability to coach, mentor, and develop highly technical personnel • Ability to manage multiple priorities and lead cross-functional initiatives • Experience collaborating with Engineering, Manufacturing, Quality, Product Development, Warranty, and Service Operations • Proficiency with Microsoft Office Suite and engineering diagnostic software • Willingness to travel as needed • Flexibility to work outside normal business hours when required • Must be legally authorized to work in the United States and provide proof of employment eligibility at hire • High School or better (listed under Education)

🏖️ Benefits

• Equal Opportunity and Affirmative Action employer • Work environment free of discrimination or harassment • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions