Delivery Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $165k - $200k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Blue Acorn iCi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Blue Acorn iCi is a leading provider of digital transformation solutions, focused on delivering high-impact digital experiences for businesses. They specialize in technologies such as enterprise content management, commerce strategy, customer intelligence, and data-driven optimization. As an Adobe Accredited Partner, Blue Acorn iCi utilizes platforms and systems to enhance business efficiencies and site performance, working with clients across industries like consumer packaged goods, retail, financial services, healthcare, and media. Their services include ecommerce development, digital experience consulting, and performance marketing, aiming to create seamless and personalized customer journeys.

📋 Description

• Own delivery outcomes and operational performance across a complex account, portfolio segment, or delivery domain • Translate client commitments into integrated operating plans, milestones, staffing plans, governance structures, success measures, and quality standards • Lead consolidated delivery reviews, status reporting, RAID management, escalations, and change controls across projects and programs • Make and document key operational decisions, including options, dependencies, risks, tradeoffs, and decision rationale • Oversee delivery financial health, forecasts, margin, resource capacity, quality, and operational readiness • Align staffing and delivery capacity with contractual commitments, client priorities, and team sustainability • Monitor delivery KPIs, identify emerging risks and constraints, and direct corrective actions • Manage senior client relationships and partner with Commercial, Solutions, Capability, Talent, Operations, and Delivery stakeholders • Coordinate interdependent workstreams and cross-functional teams • Intervene in at-risk engagements, define recovery plans, resolve escalations, and hold accountable owners to agreed actions and results • Mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance • Identify and scale reusable governance practices, delivery standards, and operating approaches • Balance client value, delivery quality, commercial commitments, and long-term account health

🎯 Requirements

• 10+ years of relevant delivery, program, project, or portfolio management experience, or equivalent practical experience • Demonstrated ability to own delivery outcomes for a complex account, defined portfolio segment, or delivery domain spanning multiple projects or programs • Strong command of delivery planning, governance, performance reviews, risk and issue management, escalation routes, change control, and operational readiness • Ability to make and document sound operational delivery decisions, including options, trade-offs, risks, dependencies, rationale, and corrective actions • Experience managing delivery financial health, forecasts, margin, capacity, staffing, quality, client satisfaction, and operational readiness • Ability to translate client and business commitments into executable operating plans, governance, success measures, financial controls, and clear accountability • Experience identifying at-risk delivery, establishing recovery direction, and holding accountable owners to agreed actions and outcomes • Ability to balance client value, team sustainability, quality, commercial commitments, and long-term account health • Ability to align senior client and internal stakeholders, including Commercial, Solutions, Capability, Delivery, Talent, and Operations, on commitments and constraints • Strong communication, facilitation, negotiation, and stakeholder-management skills • Demonstrated ability to mentor Program Managers and Senior Project Managers through coaching, review, and practical guidance • Ability to identify and scale reusable governance, operating, and delivery practices that improve consistency and efficiency • Unrestricted authorization to work in the United States without employer sponsorship now or in the future

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid time off • 401(k) • Competitive benefits package