Senior Delivery Manager

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $185k - $220k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Blue Acorn iCi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Blue Acorn iCi is a leading provider of digital transformation solutions, focused on delivering high-impact digital experiences for businesses. They specialize in technologies such as enterprise content management, commerce strategy, customer intelligence, and data-driven optimization. As an Adobe Accredited Partner, Blue Acorn iCi utilizes platforms and systems to enhance business efficiencies and site performance, working with clients across industries like consumer packaged goods, retail, financial services, healthcare, and media. Their services include ecommerce development, digital experience consulting, and performance marketing, aiming to create seamless and personalized customer journeys.

📋 Description

• Lead delivery across highly complex accounts, multi-program portfolios, or strategic delivery domains involving Adobe Experience Cloud solutions • Establish integrated operating direction across governance, financials, quality, workforce capacity, risk, client outcomes, and commercial commitments • Oversee portfolio financial health, forecasting, delivery performance, resource strategy, quality, risk, and client satisfaction • Review critical delivery decisions and recovery plans for feasibility, client impact, quality, cost, capacity, risk, and long-term account health • Resolve cross-program and cross-account conflicts involving priorities, dependencies, staffing, governance, investment, and accountability • Advise senior client and internal stakeholders through clear options, tradeoffs, recommendations, and decision criteria • Establish portfolio governance, assurance checkpoints, escalation mechanisms, and course-correction practices • Coordinate delivery across Adobe Experience Cloud solution tracks, aligning technical dependencies, program sequencing, milestones, and stakeholder visibility • Partner with architects, engineering, data, UX, strategy, and client teams to support cohesive delivery across Adobe Experience Cloud programs • Help teams navigate platform interactions, data flows, technical constraints, environment dependencies, and dev/QA/stage/prod deployment workflows • Support delivery involving multi-platform integrations, migrations, or modernization of Adobe technology stacks • Guide Delivery Managers, Program Managers, and senior practitioners • Improve decision quality through coaching and review of critical work • Convert lessons from complex delivery portfolios into reusable operating standards, methods, and organizational improvements

🎯 Requirements

• 10+ years of relevant experience, or equivalent practical experience • Demonstrated leadership across highly complex accounts, multi-program portfolios, or strategic delivery domains • Experience establishing integrated operating direction across governance, financials, quality, workforce capacity, risk, client outcomes, and commercial commitments • Ability to evaluate critical delivery and recovery decisions against client impact, quality, cost, capacity, dependencies, risk, and long-term commercial and operational implications • Demonstrated ability to resolve cross-program and cross-account conflicts involving priorities, dependencies, staffing, governance, investment, and accountability • Experience overseeing portfolio financial health, forecasting, delivery performance, resource strategy, quality, risk, and client satisfaction • Ability to establish portfolio governance, assurance checkpoints, escalation mechanisms, and course-correction practices • Broad fluency across Adobe Experience Platform (AEP), Real-Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Commerce, AEM Assets, Workfront, and Marketo Engage • Knowledge of data lifecycle, source systems, identity models, ingestion processes, segmentation logic, activation workflows, delivery sequencing, and risk • Understanding of multi-environment architecture, platform-to-platform interactions, integration dependencies, and deployment processes • Experience with agile, scaled agile, or CI/CD-enabled delivery models and complex cross-team integration efforts • Ability to advise senior client and internal stakeholders using clear options, trade-offs, recommendations, and decision criteria • Demonstrated ability to guide Delivery Managers, Program Managers, and senior practitioners, hold delivery leaders accountable, and improve decision quality through coaching and review • Ability to identify long-term commercial, operational, talent, workforce, and client implications and translate portfolio lessons into reusable operating standards • Ability to travel up to 40% • Expected utilization target of 85% • Unrestricted authorization to work in the United States without employer sponsorship now or in the future • Must not require immigration or visa sponsorship, including H4 EAD, H-1B, OPT, CPT, TN, O-1, E-3, or J-1 visas

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid time off • 401(k) • Competitive benefits package • Equal opportunity employment • Reasonable accommodation for qualified applicants with disabilities