Customer Success Partner – Retail Industry

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blue Yonder

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential

📋 Description

• Serve as a trusted strategic advisor and primary point of contact for assigned customers • Build strong relationships with business and IT leaders, including executive-level stakeholders • Partner with Account Managers, Technical Account Managers, and other internal stakeholders to deliver a coordinated customer experience • Develop a deep understanding of customers' business, operating model, strategic priorities, and retail environment • Lead collaborative discovery to develop Value Success Plans defining business objectives, value drivers, and outcomes • Ensure customers implement, adopt, and realize value from contracted Blue Yonder solutions • Establish strategic engagement cadences and maintain internal alignment around customer priorities and progress • Lead Executive Business Reviews and Quarterly Business Reviews • Identify and mitigate customer attrition risks • Lead customer renewal activities • Identify and facilitate upsell, cross-sell, and solution expansion opportunities • Drive customer advocacy through customer champions, the Customer Appreciation Program, and reference opportunities • Track Verified Value Outcomes • Drive executive customer engagement through strategic business reviews

🎯 Requirements

• 10+ years of relevant professional experience • 6–8+ years of retail supply chain and/or retail customer-facing experience • Deep breadth and depth of retail and supply chain domain expertise • Ability to engage credibly with senior business and technology leaders • Proven ability to build trusted relationships and influence executive and C-level stakeholders • Strong executive presence, communication, and presentation skills • Ability to operate effectively in ambiguous and complex environments • Experience working cross-functionally with Sales, Product, Delivery, Professional Services, Support, and Engineering • Strong negotiation, influence, and stakeholder management skills • Strong commercial and business acumen, including knowledge of SaaS business models, customer retention, renewals, and expansion opportunities • Analytical and data-driven approach to customer success • Ability to translate customer objectives into measurable outcomes • Highly organized and detail-oriented • Bachelor's degree in Business, Supply Chain Management, or a related field, or equivalent professional experience • Ability to travel up to 50%

🏖️ Benefits

• Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more