Customer Success Manager

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wayvia (formerly PriceSpider)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Wayvia is a dynamic commerce enablement company that offers solutions in shoppable media, omnichannel data, and retail intelligence. Formerly known as PriceSpider, Wayvia focuses on empowering brands with tools to connect with consumers across various shopping channels, integrate AI-driven insights, and optimize revenue paths. By leveraging comprehensive data, Wayvia assists brands in optimizing their offerings, understanding market trends, and enhancing customer engagement through modern digital commerce strategies.

📋 Description

• Own a designated book of business and manage the complete customer lifecycle from onboarding to renewal • Manage onboarding, adoption, expansion selling, and renewals • Lead customer retention initiatives and strategies • Collaborate with new sales and internal teams to onboard and support new customers • Serve as a trusted advisor to existing customers • Develop expertise in e-commerce and Wayvia’s product suite • Provide customer insights for achieving business objectives through data analysis and reporting • Create success plans and conduct executive-level quarterly business reviews • Build cross-functional relationships at user and executive levels across multiple internal teams and brands • Execute against retention, growth, and customer satisfaction goals

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company • Proven ability to manage and grow a substantial book of business and share best practices with peers • Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus • Strong multitasking and prioritization skills; ability to manage competing priorities effectively • Project Management experience or skills are strongly desired • Account planning is a plus • Experience with Google Analytics and Digital Marketing are strongly desired • Previous experience with performance-based compensation tied to sales/revenue and retention goals

🏖️ Benefits

• Flexible work-from-home arrangements • 401K Match • Flexible vacation • Medical/Dental/Vision • 16 weeks of paid parental leave (US) • Technical stipend • Professional development programs • Wellness programs