Field Sales Service Specialist

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🚗 Michigan, Tennessee – Remote

🚗 Michigan – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏙️ Outside Sales

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BMG

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏭 Manufacturing

☁️ SaaS

Manufacturing • SaaS

BMG is a company that designs and builds thermoforming equipment, tooling, automation, and end-to-end custom process solutions for packaging and processing across industries such as food, medical, horticulture, consumer goods, e-commerce, industrial and transportation. They supply forming solutions, tooling (thermoforming, paper forming, form-fill-seal, contact heat), automation, service parts, digital solutions, and training. BMG emphasizes sustainability and has integrated brands (Brown, Lyle, GN, Freeman, NAS) to provide global turnkey systems, with expertise in high-speed automation, palletizing, stacking, and packaging for products like cups, lids, trays, medical trays, seed trays, and retail packaging. The company highlights decades of experience in thermoforming and automation, patents, and global installations, and targets markets including food (bakery, takeout containers, frozen food, meat), medical, horticulture, consumer products, and industrial packaging.

📋 Description

• Manage and grow customer accounts across North America, serving as the primary aftermarket commercial and technical point of contact. • Develop and execute territory sales plans to drive aftermarket growth across parts, preventative maintenance (PM) programs, training, rebuilds, and service solutions. • Identify, qualify, and close aftermarket opportunities using a consultative, value-based selling approach focused on customer uptime and lifecycle performance. • Promote and sell BMG aftermarket offerings, including spare and critical parts, PM plans, training programs, process optimization services, and equipment rebuilds or upgrades. • Identify, target and develop new customer accounts within the assigned territory, including prospecting competitor-installed bases, generating qualified leads, and converting opportunities into long-term aftermarket relationships. • Conduct structured on-site equipment and plant audits, including machine walkdowns, condition assessments, and maintenance practice reviews. • Evaluate equipment health, wear patterns, safety risks, operating practices, and lifecycle stage. • Identify root causes of downtime, quality issues, reliability risks, and maintenance gaps. • Document audit findings and present clear, prioritized recommendations aligned with customer operational and business goals. • Perform hands-on service work during customer visits, including inspections, preventative maintenance tasks, troubleshooting, adjustments, and minor repairs, in accordance with BMG safety and quality standards. • Support execution of sold PM plans, rebuilds, training, and service solutions through on-site technical participation when required. • Collaborate with Service, Engineering, and Inside Sales to define technical scope, pricing, timelines, and execution plans. • Support implementation of sold solutions by coordinating internally and maintaining customer alignment throughout execution. • Identify opportunities for long-term service agreements, recurring revenue models, and lifecycle support programs. • Build strong relationships with customer stakeholders, including plant management, maintenance leadership, engineers, and operators. • Develop a deep understanding of customer processes, production demands, and uptime requirements. • Monitor and report competitive activity, customer buying behavior, pricing expectations, and market trends. • Maintain accurate CRM records and timely reporting, including account activity, audit findings, opportunities, pipeline, trip reports, and market intelligence. • Support sales forecasting activities and attend team meetings. • Stay current on thermoforming technology, OEM platforms, and industry best practices, and contribute ideas for continuous improvement and strategic initiatives.

🎯 Requirements

• Four-year degree and/or minimum five years of relevant experience in aftermarket sales, service, or capital equipment support. • Experience with capital equipment, plastics machinery, thermoforming, tooling, or industrial automation preferred. • Strong mechanical aptitude with the ability to assess mechanical, pneumatic, electrical, and control systems. • Demonstrated experience conducting equipment audits, assessments, or technical evaluations. • Ability to read drawings, schematics, and BOMs and identify wear components and risk areas. • Familiarity with ERP systems (Epicor preferred) and CRM tools. • High proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). • Strong communication and presentation skills, including customer-facing technical reviews. • Willingness to travel frequently (approximately 75%). • A minimum requirement of this position is the ability to work in the United States on a permanent basis. No visa sponsorship/support is available for this position.