Senior Manager – Collections & Recovery

🔥 0 minutes ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🌽 Illinois – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $102k - $190k / year

⏰ Full Time

🟠 Senior

📞 Collections

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Review and evaluate delinquent, high-risk, or written-off accounts for collections opportunities • Provide collections-related sales and service and advise customers on payment strategies and products • Execute loss mitigation processes for non-performing and high-risk accounts • Develop action plans and solutions to maximize recovery and safeguard the Bank’s interests • Address complex escalated customer requests and transactions • Coach, train, and support Consumer Collections personnel • Build and manage interdependent teams across functional and operating groups • Improve team performance, recognize and reward performance, and manage poor performance • Develop and maintain profitable customer relationships and expand share of wallet • Monitor account and relationship performance against plans • Gather and format data into regular and ad-hoc reports and dashboards • Complete report audits and spot checks • Lead change-management programs and operational programs • Design, implement, and manage core business/group processes • Oversee the design, development, and implementation of tools and training • Review programs for effectiveness and recommend enhancements • Identify emerging issues, trends, gaps, and best practices • Provide expertise on collections regulations, policies, strategies, and practices • Collaborate with internal stakeholders to leverage sales, fulfillment, and referral opportunities • Maintain customer and Bank information confidentiality • Support continuous improvement initiatives • Apply BMO’s Risk Management Framework and make risk-informed decisions

🎯 Requirements

• Typically 7+ years of relevant experience • Post-secondary degree in a related field of study, or equivalent combination of education and experience • Knowledge of credit qualifications and associated credit knowledge and skills according to established qualification standards • Expert knowledge of federal, state/provincial, and local laws pertaining to Consumer Collections and the functional area • Expert knowledge of BMO products and services • In-depth knowledge of the competitive marketplace and product-offering trends • In-depth negotiation skills • Combination of education, experience, and industry knowledge • In-depth/expert verbal and written communication skills • In-depth/expert analytical and problem-solving skills • In-depth/expert influence skills • In-depth/expert collaboration and team skills, with a focus on cross-group collaboration • Ability to manage ambiguity • In-depth/expert data-driven decision-making skills • Ability to maintain confidentiality of customer and Bank information • Ability to apply applicable laws, regulations, policies, standards, procedures, and BMO’s Risk Management Framework

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Tools and resources to reach new milestones • Reasonable accommodations for individuals with disabilities