Client Success Representative

Job not on LinkedIn

🔥 0 minutes ago

🦀 Maryland – Remote

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⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Logo of Bobtail

Bobtail

51 - 200 employees

Founded 2015

📦 Logistics

💼 Consulting

✈️ Travel

💰 $61.5M Debt Financing on 2022-03

Logistics • Consulting • Travel

Bobtail is a company offering financial solutions and tools tailored for the trucking industry. Their services include the Bobtail Fleet Card, which provides significant fuel savings, and factoring services that offer same-day funding without long-term commitments. Additionally, Bobtail provides resources and support to help trucking businesses manage their operations efficiently. The company also engages with the trucking community through a podcast and a blog, offering business tips and insights.

📋 Description

• Act as the first point of contact for company clients • Resolve complaints and prevent additional issues by improving processes • Build & maintain a good relationship with assigned carriers based on trust and respect • Collaborate with internal departments to fulfill carrier needs • Maintain up-to-date knowledge for assigned accounts • Answer incoming calls from carriers, brokers & potential new clients • Communicate with assigned carriers via email, text or phone

🎯 Requirements

• Customer service experience (2/3 years minimum) • Possess excellent verbal and written communication skills • Time management and multitasking skills in order to handle multiple tasks and clients at once • Strong organizational skills and attention to detail • Capable of prioritizing tasks/requests to meet the client & company needs • Ability to work independently and as part of a team

🏖️ Benefits

• Monthly Mental Break Day • Paid Time Off • Work from home (or wherever) • Parental leave

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