Customer Success Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yellow Card App

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

💸 Finance

💰 $40M Series B on 2022-09

Fintech • Payments • Finance

Yellow Card App is a pan-African fintech company operating in 20 countries. It is the largest and first licensed Stablecoin on-ramp/off-ramp on the African continent, offering secure and cost-effective solutions for businesses to buy and sell Stablecoins like USDT, USDC, and PYUSD using local currency. The platform facilitates borderless transactions and business payments through their Payments API and Widget, targeting businesses of all sizes. Yellow Card ensures secure and seamless financial operations across Africa with an emphasis on digital assets and mobile money integration.

📋 Description

• Support a portfolio of customer accounts across Payments API, Treasury Portal, and OTC products. • Serve as a point of contact for assigned customer accounts and provide proactive engagement. • Investigate, troubleshoot, and resolve customer issues across email, chat, and other channels. • Monitor account health, including adoption, activity, and support tickets, and mitigate churn risks. • Manage, prioritize, and respond to customer inquiries and escalations. • Communicate tactically and insightfully with internal and external stakeholders. • Guide customers through tailored best-practice sessions to support product adoption and business outcomes. • Log, track, and manage customer issues in the shared B2B depository. • Maintain documentation of interactions, escalations, and success plans. • Collaborate with Product and Sales teams to channel customer insights into development priorities. • Identify upsell and cross-sell opportunities. • Report directly to the Head of Customer Success under the Global Payments department.

🎯 Requirements

• Minimum of 3 years of relevant experience in financial services, crypto, technology, customer support, or account management. • Experience managing or supporting API-driven and technical product accounts. • Phenomenal communication skills (reading, writing, and speaking in English). • Ability to work globally across multiple departments. • Flexible and adaptable to the evolving needs of a high-growth and fast-paced organization, including working defined shifts as required. • Ability to assess data on account health, transaction volumes, and customer trends. • Experience with compliance, payments, fraud, or account access would make you stand out. • Familiarity with designing and implementing scalable processes in customer-facing roles would make you stand out.

🏖️ Benefits

• Impactful and Purposeful Work: You will be helping to drive financial inclusion across Africa. • Remote-First Flexibility: We embrace a fully remote work environment. • Global & Diverse Team: You will have the opportunity to work with talented professionals from 25+ countries across the world, in a multicultural and collaborative environment. • Learning & Development: Access to resources, support, and autonomy to grow professionally. • Mental Health Support Services: Your mental well-being matters to us. • Competitive compensation • Meaningful health coverage • Stock option plan for all full-time employees