Program Manager – Complex Chronic Disease, Clinical Services

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

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Bon Secours

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Bon Secours is a mission-driven, not-for-profit health care organization that emphasizes compassionate, community-focused clinical care and support services. The organization recruits and trains staff for bedside care, patient support, community service, and administration, and highlights workforce development, flexible benefits, and a culture centered on dignity, unity, and service. Bon Secours presents itself as a faith-based/ministry-oriented health system focused on serving patients and communities with an emphasis on employee growth and total rewards.

📋 Description

• Lead the planning, implementation, operationalization, scaling, and continuous improvement of enterprise-wide programs across ambulatory, virtual, and specialty care settings • Partner with clinical, operational, digital health, informatics, quality, finance, and physician leadership teams to improve patient outcomes, care experience, access, and value-based performance • Oversee a portfolio of strategic initiatives and manage program governance, stakeholder engagement, KPI development and monitoring, workflow design, technology implementation, vendor management, regulatory readiness, and executive reporting • Develop program charters, roadmaps, implementation plans, business cases, budgets, operational models, policies, procedures, specifications, requirements, schedules, and status reports • Coordinate multidisciplinary teams and lead change management activities to drive adoption of new workflows and care models • Establish governance structures, milestones, risk mitigation plans, and executive reporting processes • Assess operations, develop implementation strategies, ensure readiness and compliance, identify process improvements, and recommend corrective actions • Lead product and service go-live events and analyze market relationships and market-specific needs • Coordinate system-wide initiatives with vendors, informatics teams, and frontline service providers • Standardize processes, reporting, and approaches across organizational divisions; monitor KPIs and interpret performance data for management at region, market, and system levels • Support quality control standards and policy work, including reporting, process and control evaluation, remediation, and ongoing monitoring • Facilitate and lead teams, groups, meetings, and discussions • Maintain knowledge of healthcare trends, compliance regulations, standards, and directives • Provide feedback to subject matter experts on products and services and suggestions for future program development

🎯 Requirements

• 4 year/ Bachelors Degree, Specialty/Major: Healthcare, business administration, finance, analytics, informatics or related field (required) • 5+ years of experience in healthcare program management, clinical operations, population health, quality improvement or project management experience (required) • Experience leading complex cross-functional healthcare initiatives, working with chronic disease management programs or value based care models and demonstrated experience managing multiple simultaneous projects (preferred) • Chronic disease management knowledge • Value based care models • Healthcare operations and delivery • EMR systems (preferably EPIC) and integration • Program and project management skills • Ability to develop KPIs, dashboards and performance improvement plans • Leading through influence and leading multi disciplinary teams • Executive level stakeholder engagement • Change management • Scaling operational initiatives across multiple sites of care • Lean/principles • Verbal, written and presentation communication skills • Strong analytical, organizational and problem solving skills

🏖️ Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support