Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $87k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Bonusly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Bonusly is an innovative employee recognition platform that provides effective tools to recognize and reward employees for their contributions. It focuses on cultivating positive workplace cultures by promoting peer-to-peer recognition, facilitating automated milestones and announcements, and offering a variety of rewards and incentives. Bonusly empowers managers with insights to improve team performance and engagement, making recognition an integral part of the organizational culture.

📋 Description

• Manage a portfolio of approximately 100 mid-market customers throughout the customer lifecycle • Own customer growth, retention, renewals, expansion, and upsell • Project manage customer launches and consult on user-adoption best practices • Influence customers to effectively utilize Bonusly and expand usage • Design and/or support one-to-many engagement initiatives • Build scalable strategies maximizing adoption, product education, and ongoing customer value • Act as an internal champion for customers and share feedback, pain points, and success stories cross-functionally • Influence the product roadmap and company strategies • Support Customer Success projects as needed

🎯 Requirements

• Strong drive to understand clients’ business goals and anticipate future needs • Track record of handling renewals and upselling • Ability to identify problems, discover root causes, and find long-term solutions • Ability to identify patterns in customer communications and experiences and create actionable feedback • Well-organized and detail-oriented, with project-management understanding • Adept with standard business tools and practices and able to learn new tools quickly • Ability to work autonomously and as part of a team • 3+ years of experience as a Customer Success Manager handling a book of business, including renewal management • Familiarity with Claude, Gemini, ChatGPT, ChurnZero, HubSpot, and/or other SaaS tools is a bonus • Experience in HR or related fields is a bonus

🏖️ Benefits

• Variable compensation based on retention • Remote work in the United States