Customer Success Manager

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The JPI Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

⚡ Energy

💼 Consulting

👥 HR Tech

Energy • Consulting • HR Tech

The JPI Group is a Philadelphia-based professional services firm that delivers energy efficiency, decarbonization, electrification, and grid resilience solutions through local, data-driven project teams. It partners with utilities, government agencies, non-profits, community-based organizations, and trade allies to provide program outreach, field services, rebate processing, engineering support, workforce planning, trade-ally management, HR strategy and compliance, and administrative and talent solutions. The company focuses on building local workforce capacity, certifying and hiring talent, supporting MWBE and small businesses, and improving affordability and participation in underserved communities.

📋 Description

• Serve as the primary client contact after new opportunities are secured, ensuring smooth handoffs and clear expectations • Coordinate with recruiting and delivery teams to staff engagements accurately and on schedule • Keep clients informed about delivery progress, timelines, and changes • Escalate delivery risks early and drive them to resolution • Monitor consultant performance, attendance, and client satisfaction • Conduct regular client and consultant check-ins to identify performance issues, engagement concerns, and scope creep • Partner with internal teams on coaching, replacement, or off-boarding decisions • Maintain accurate records of consultant performance and client feedback • Uncover new client needs, upcoming programs, and expansion opportunities • Translate client conversations into qualified leads for the VP of National Accounts and sales team • Track client business priorities, program cycles, and funding changes • Support account planning with day-to-day client intelligence • Connect the VP of National Accounts, recruiting, delivery, and account leadership • Provide account status updates and performance summaries to leadership • Flag risks, wins, and opportunities between sales and delivery

🎯 Requirements

• 5+ years of experience in recruiting, with a proven track record of meeting and exceeding targets • 3+ years of client support or account management experience • Excellent communication and interpersonal skills • Ability to analyze data and market trends to inform sales strategy • Familiarity with CRM software and other sales tools • Proven ability to build and maintain relationships with clients and partners • Ability to remain stationary, often standing or sitting for prolonged periods • Ability to communicate with others to exchange information • Ability to perform repetitive motions involving wrists, hands, or fingers • Ability to assess the accuracy, neatness, and thoroughness of assigned work