Senior Client Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Netsmart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1973

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Netsmart is a leading provider of comprehensive EHR solutions tailored for a wide range of care settings, especially in behavioral health, addiction treatment, autism, geriatrics, and intellectual and developmental disabilities. The company offers a range of software products that streamline operations, enhance care coordination, and promote value-based care across healthcare communities. In addition to EHRs, Netsmart provides technology solutions for care coordination, telehealth, population health management, and revenue cycle management, aiming to support the delivery of integrated and person-centered care. Their solutions are used in a variety of sectors including human services, post-acute care, and public health, making Netsmart a significant player in the healthcare technology industry.

📋 Description

• Serve as a trusted advisor to payer and managed care clients using Netsmart’s Workforce Management and EVV solutions • Cultivate relationships at all levels of client organizations, especially C-level leaders and business counterparts • Ensure strategic alignment of client relationships and effective sales opportunity management • Lead business reviews covering initiatives, projects, and escalations • Collaborate with Engineering, Product Management, Cloud, Support, Sales, and Client Alignment teams to drive client outcomes • Educate clients and stakeholders on industry and Netsmart solution insights, best practices, product roadmaps, feature updates, and end-user training • Lead RFP responses with sales, Client Alignment, and proposal teams • Perform platform demos for potential new clients • Create Scope of Work documents with cross-functional stakeholders in alignment with client expectations • Maintain data integrity in CRM and/or support ticketing systems through data cleanup, documentation, management, and billing

🎯 Requirements

• Bachelor's degree or equivalent work experience • At least 5 years’ sales or account management experience with health care and/or technology services and solutions • Strong relationship management skills, including rapport-building, influence, and stakeholder relationship development • Effective presentation skills, including sales presentations • Ability to manage complex situations and collaborate and communicate with all levels of management and cross-functional teams • Preferred: At least 3 years in Behavioral Health or Home Health and Long-Term Care sector • Preferred: At least 3 years’ experience working with electronic health records • Must be legally authorized to work in the United States • Netsmart does not provide work visa sponsorship • Successful completion of a pre-employment background check, including a drug screen

🏖️ Benefits

• Pre-employment background check and drug screen provided at Netsmart’s sole expense • Equal employment and advancement opportunities • Inclusive workplace environment • Healthy and safe workplace • Drug-free workplace