Customer Success Manager, Commercial East

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $138k - $162k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Vanta

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

Compliance • Security • SaaS

Vanta is a trust management platform that streamlines compliance workflows and enhances security programs for businesses. By leveraging automation, Vanta helps companies achieve and maintain compliance with frameworks like SOC 2, ISO 27001, and GDPR. It offers solutions for companies of all sizes, from startups to enterprises, ensuring security and compliance at scale. With integrations with over 375 tools, Vanta leverages AI to simplify tasks such as questionnaire automation and vendor risk management. Vanta empowers service providers and auditors to deliver efficient and satisfactory experiences, helping businesses build trust with their clients and partners.

📋 Description

• Lead all post-sales activities for Vanta’s mid-market customers through onboarding, implementation, product expertise, renewal, and identifying upsell opportunities • Partner with Account Managers to drive renewal and expansion opportunities within the book of business • Act as the voice of the customer within Vanta • Serve as the point of contact for customers and drive them toward specific business outcomes on their timelines • Become a product expert on Vanta and its compliance offerings, Trust Reports, and Risk Management solution • Provide insightful technical answers and recommend efficient ways for customers to achieve compliance using the platform • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors • Influence Vanta’s strategy and product priorities to drive adoption and retention • Work cross-functionally to resolve customer business issues and work toward mutual goals

🎯 Requirements

• 5+ years of experience in Customer Success at a SaaS company • Extensive experience engaging with C-level executives and building trusted relationships • Experience providing account management and relationship building through Quarterly Business Reviews, Health Check-Ins, and executive summaries • Ability to be nimble and agile in an environment with shifting priorities • Experience in the security or compliance industry preferred • Clear and thoughtful communication skills with strong critical thinking ability • High empathy for customers and a proven track record of long-term customer retention • Experience hitting retention targets and creating happy, healthy customers • Technical competency to understand Vanta’s software and build relationships with highly technical customers • Strong problem-solving ability and enthusiasm for making a large impact at a startup • Openness to using AI to amplify skills and improve efficiency and impact • Legally authorized to work in the location where the role is based

🏖️ Benefits

• Industry-competitive salary and equity • Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans • 16 weeks paid Parental Leave for all new parents • Health & wellness stipend • Remote workspace, internet, and cellphone stipend • Commuter benefits for team members who report to the SF and NYC office • Family planning benefits • Matching 401(k) contribution with immediate vesting • Flexible PTO policy, plus 80 hours of Sick Time • 11 company-paid holidays • Virtual team building activities, lunch and learns, and other company-wide events