Senior Director of Client Success, Creator Operations, Acquisition

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#paid

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🏪 Marketplace

📱 Media

Marketing • Marketplace • Media

#paid is a marketplace platform that connects creators with brands for marketing collaborations. It enables creators to find brand deals and helps marketers hire creators for campaigns. The platform focuses on building successful partnerships through creative strategy, live reporting, and post-campaign insights. #paid also allows brands to repurpose creator content across various marketing channels.

📋 Description

• Lead, coach, and scale teams across Client Success, Creator Operations, and Creator Acquisition • Own hiring, onboarding, development, and performance frameworks across the three functions • Develop and execute client portfolio strategy by vertical and segment • Drive client retention, expansion, satisfaction, NPS, and revenue performance • Serve as executive sponsor for key accounts and agency/talent partners • Run cross-functional account reviews and implement systems improving client satisfaction, campaign performance, and operational efficiency • Own Creator Operations strategy, sourcing, negotiation, onboarding, delivery KPIs, quality standards, and margin protection • Partner with Product and Engineering to automate operational workflows and scale efficiently • Forecast creator demand, identify supply constraints, and align network growth with client demand • Set creator acquisition strategy through agency partnerships, talent-management relationships, and direct acquisition • Collaborate with Sales, Product, Marketing, and Strategy to improve client experience and campaign outcomes • Guide internal teams and clients using media expertise and paid social platform knowledge • Track department operations against budget and address risks • Meet weekly with the Chief Client Officer and stay current on platform changes, creative trends, and competitive dynamics

🎯 Requirements

• 10+ years in client-facing roles within digital media, social, or agency environments, with a strong Customer Success foundation • 1+ years of creator/influencer marketing experience • Deep knowledge of paid social platforms including Meta, TikTok, Snap, Pinterest, and YouTube • 1+ years managing managers • Experience leading teams at comparable scale, approximately 30+ people across multiple functions • Experience managing 3+ direct reports • Background in ad tech, advertising, or agency industries; not pure SaaS • Ideally both agency and ad tech exposure • 5+ years partnering directly with sales teams on demand, pipeline, and growth strategy • Track record of enterprise relationship management • Data-driven communication and ability to conduct performance conversations • Experience building processes and scaling teams in ambiguous scaleup environments • High AI adoption mindset • Cross-functional influence with Sales and Product • Ability to own client relationships and operational complexity • Ability to work with KPIs including NPS, retention, expansion, TAT, approval rates, margin, eNPS, and utilization

🏖️ Benefits

• Variable pay (bonus or commission) • Stock options • Perks and benefits, depending on the role and location • Accommodations during the recruitment process