Associate Customer Engagement Manager

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Support the ongoing management and optimization of existing RiskNarrative customers • Coordinate and deliver technical and operational activity • Deliver an outstanding customer experience to maximize customer value and ROI from RiskNarrative • Manage a portfolio of customers and ensure strategic engagement services deliverables are met • Provide insight and guidance on RiskNarrative’s product suite and bespoke customer use cases • Identify platform optimization opportunities through regular reviews and data analysis • Present customer insights clearly to customers • Understand specific business needs and ensure RiskNarrative solutions meet ongoing business objectives • Define, build, and deliver strategic roadmaps with Account Management • Lead configuration, optimization, training, and delivery projects • Collaborate with cross-functional teams to identify customer needs and develop solutions • Deliver strategic service reviews covering performance and progress against objectives to customers and internal stakeholders • Perform all other duties as assigned

🎯 Requirements

• Experience in a similar customer engagement, customer success, or SaaS platform role • Experience managing technical projects • Exceptional technical or analytical experience • Confidence working with APIs and SQL • Expert customer relationship skills and a client-first approach with a range of stakeholders • Problem-solving and investigative skills with high attention to detail • Ability to handle multiple streams of work simultaneously • Ability to react positively to rapidly changing requirements • Ability to meet deadlines while delivering an exceptional customer experience • Experience in the financial crime and fraud sector is beneficial but not essential • Must be located in the Eastern or Central time zone • Bilingual Spanish preferred

🏖️ Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits • 401(k) with match • Employee Share Purchase Plan • Wellness platform with incentives • Headspace app subscription • Employee Assistance and Time-off Programs • Short-and-Long Term Disability insurance • Life and Accidental Death Insurance • Critical Illness insurance • Hospital Indemnity • Bonding and family care leaves • Adoption and surrogacy benefits • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Commuter Spending Account • Annual Paid Time Off • Up to two days of paid leave each to participate in Employee Resource Groups • Up to two days of paid leave each to volunteer with your charity of choice