Client Success Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Verra Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

📋 Description

• Maintain excellent professional relationships with clients and provide positive customer service • Formulate long-term client partnerships delivering financial and operational benefits • Lead recurring client meetings and address follow-up items • Interact with clients regularly and on an ad hoc basis • Build and develop revenue streams within the existing client base • Collaborate with departments to resolve service delivery issues affecting contractual obligations • Maintain detailed understanding of client product configurations and cross-service system logic • Serve as primary client contact; own satisfaction and identify opportunities to optimize, retain, and upsell business • Monitor AR balances, account reconciliation, overdue revenue recovery, and invoice accuracy • Manage time and deadlines across multiple priorities • Oversee project campaign execution, document and measure progress, and communicate results • Review and approve software changes and participate in UAT testing • Educate and guide clients on industry best practices • Onboard new clients or products and address improvement areas • Monitor and analyze client performance, identify anomalies, and alert management • Develop solutions and communicate with impacted parties • Review and deliver monthly settlement files and client reporting

🎯 Requirements

• Bachelor's degree preferred, or equivalent combination of education, training, and experience required • 3–5 years of experience in a customer-facing environment, account management, or similar role • Detail-oriented and able to multitask in a fast-paced environment • Excellent written and verbal communication skills • Very strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) • Experience compiling, documenting, and communicating client requirements to internal stakeholders • Excellent organizational, analytical, and negotiation skills • Strong problem-solving ability, including defining problems, collecting data, establishing facts, and drawing valid conclusions