Customer Success Manager – Scaled, Digital

Job not on LinkedIn

🕒 August 13

🌽 Illinois, Massachusetts, +1 more states – Remote

🌽 Illinois – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $99k - $109.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 59%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Manage a scaled book of 40–50 mid-market accounts • Maintain regular quarterly and/or ad hoc client touchpoints through digital communications and strategic live interactions • Analyze product usage data, NPS signals, and account health indicators to identify trends, risks, and opportunities • Develop scalable action plans and one-to-many engagement strategies • Provide individualized attention to struggling or escalated accounts • Partner with Sales to identify and develop upsell and expansion opportunities • Advocate for mid-market client needs in product and Customer Success discussions • Host and facilitate a monthly product webinar covering updates, best practices, and client Q&A • Manage and improve the Product University • Create and maintain in-app guidance, including tooltips and walkthroughs • Document and refine scalable digital engagement playbooks • Develop proactive post-sale, post-implementation email campaigns • Identify portfolio patterns that inform product priorities and Customer Success strategy • Collaborate with CS, Product, Sales, and Marketing • Develop client references and success stories • Contribute to the evolution of the scaled and digital Customer Success model

🎯 Requirements

• Experience managing a high volume of accounts (40+) simultaneously • Ability to create efficient processes that maintain quality at scale • Strong ability to analyze customer usage data across a variety of tools • Ability to identify patterns and translate insights into prioritized, actionable outreach strategies • Familiarity with digital CS motions, including webinar facilitation, in-app guidance tools, learning management or product education platforms, and scalable communication strategies • Confident facilitating presentations and webinars for large audiences • Ability to design and deliver engaging group training sessions and webinars • Exceptional organizational skills and autonomous time management • Ability to manage a high volume of accounts and multiple digital programs simultaneously • Ability to independently prioritize high-impact work • Genuine commitment to customer value • Ability to work cross-functionally with CS, Product, Sales, and Marketing • Positive, solutions-focused outlook and willingness to continuously learn • Familiarity with commercial real estate technology and property management operations is nice to have • Must be authorized to work in the United States without sponsorship • This position does not provide visa sponsorship

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health • Reasonable accommodations for individuals with disabilities