Client Success Manager, MedInsight

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $78.8k - $145.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Milliman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Milliman is an independent global actuarial and consulting firm founded in 1947 that provides expertise in insurance, healthcare, retirement and employee benefits, risk management, and related financial services. The firm combines actuarial rigor, data science, and technology to deliver consulting, modeling, software, and advisory solutions to public- and private-sector clients addressing challenges such as healthcare costs, market volatility, climate risk, and program design. Milliman operates worldwide with multidisciplinary teams including actuaries, data scientists, clinicians, and software engineers.

📋 Description

• Serve as the primary point of contact and liaison for clients throughout implementation through production • Support day-to-day client operations, including ticket management, system updates, data refreshes, and release notifications • Manage tickets and ensure service level agreements are met • Engage regularly with clients to identify opportunities to improve outcomes and maximize product and service value • Champion data-driven decision-making and optimize data processes • Coordinate client support activities with client engineering teams in the US and India • Communicate requirements, timelines, and priorities to engineering teams and track status and outcomes • Analyze healthcare data and translate analytic outputs into clear, actionable insights • Develop informative, clear, and easy-to-use client-facing deliverables • Navigate MedInsight, enterprise tools, applications, and cloud-based environments • Perform other related or unrelated duties as assigned • Travel on a limited basis as required

🎯 Requirements

• Bachelor’s degree in a related field or equivalent work experience • 5+ years of experience in data analytics, health care, or a related field • Experience coordinating cross-functional teams to translate client needs into requirements, align priorities and timelines, manage escalations, and resolve issues • Strong organizational, administrative, and project management skills • Ability to manage multiple client priorities, timelines, deliverables, and follow-ups accurately • Ability to partner cross-functionally to drive adoption, satisfaction, and growth • Ability to identify opportunities to improve client outcomes or business impact • Ability to learn and navigate technical tools to review and analyze client data • Ability to address software upgrades, functionality, healthcare analytics, and data-related questions with clients • Ability to analyze data and develop clear, informative, easy-to-use client-facing deliverables • Ability to ensure data quality, integrity, and security across data sources and platforms • Problem-solving ability and capacity to work independently and as part of a team • Experience with Databricks and cloud platforms, particularly Microsoft Azure • Prior exposure to healthcare payer or ACO data • Prior exposure to EHR systems, clinical data, and claims data • Strong written and verbal communication skills • Excellent interpersonal skills and team-oriented approach • Familiarity with project management software such as Azure DevOps or Jira is nice to have • Exposure to Python, R, SQL, or other programming languages is nice to have • Must be legally authorized to work in the United States without current or future immigration support or sponsorship from Milliman

🏖️ Benefits

• Flexible work environment • Medical, Dental and Vision coverage for employees, dependents, and domestic partners • Employee Assistance Program (EAP) • 401(k) plan with company matching and profit-sharing contributions • Discretionary Bonus Program • Flexible Spending Accounts (FSA) • Paid Time Off (15 days per year for full-time employees) • Minimum of 10 paid holidays per year • Family Building Benefits, including adoption and fertility assistance • Paid Parental Leave of up to 11 weeks for eligible employees • Life Insurance & AD&D with 100% of premiums covered • Short-Term and Long-Term Disability fully paid by Milliman • Professional growth and career development investment • Limited travel may be required