Junior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $45k - $50k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Books Are Fun

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤲 Charity

Education • Charity

Books Are Fun is an organization that runs the Book Blast program to provide books to children through partnerships with schools and educational centers. It helps families build home libraries by delivering free books to students, runs school events and rewards to encourage reading, and provides resources for educators and families. The organization reports measurable impact (over 16 million books distributed) and emphasizes increasing reading engagement and supporting underserved students.

📋 Description

• Support Customer Success Managers in helping schools throughout their Book Blast journey, from onboarding to event completion • Assist with follow-ups, scheduling, and routine client communications • Maintain accurate and detailed records of client accounts, communications, and outcomes • Gather client feedback, testimonials, and referrals • Coordinate events, materials, and schedules for Book Blast launches • Support school presentations, meeting preparation, and follow-ups • Identify opportunities to streamline processes and improve customer experiences • Support communication campaigns to drive engagement and participation • Conduct light research or preparation for client meetings • Serve as the primary point of contact for schools during peak weeks and throughout the season as needed • Build and nurture long-term relationships with school leaders through personalized outreach and proactive problem-solving • Implement retention strategies based on Never Lose a Customer Again principles to maximize renewals and engagement • Participate in ongoing training and coaching on customer success best practices, sales techniques, and program details • Encourage and gather testimonials, referrals, and client advocacy to grow the Books Are Fun network

🎯 Requirements

• Proven experience in customer service, administrative support, or entry-level account management • Exceptional communication, relationship-building, and problem-solving skills • Customer-oriented with a passion for going above and beyond to meet client needs • Positive, proactive, and enthusiastic about helping others succeed • Strong organizational skills and attention to detail • Excellent written and verbal communication skills • Friendly, professional, and proactive attitude • Comfortable supporting multiple projects and priorities simultaneously • Passion for books, education, and creating positive experiences for clients • Comfortable working independently in a remote environment • Prolonged periods of sitting at a desk and working on a computer • Must be able to lift up to 10 pounds at times

🏖️ Benefits

• 401(k) • Dental insurance • Vision insurance • Health insurance • Flexible Spending Account/Health Savings Account • Supplemental benefits (critical illness, accident, & hospital indemnity) • Employee assistance program • Internet stipend • Company paid life insurance + buy-up option • Company paid short-term & long-term disability insurance • 13 paid holidays throughout the year • Paid Time Off • Paid Volunteer Time Off • Work from home • Cultural connections such as our Quarterly Book Club