Customer Success Onboarding Advisor, Bilingual English/Spanish

🔥 1 minute ago

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

💵 $40k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Booksy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

💰 $70M Series C on 2021-01

Consulting • Logistics • Marketing

Booksy is a digital platform that connects customers with beauty and wellness service providers, such as hair salons, barbershops, nail salons, skincare specialists, and massage therapists. It offers users the convenience of booking appointments online with various service providers in cities around the world, enhancing the way beauty and wellness businesses operate by providing them with tools to manage appointments, client relationships, and marketing. Booksy aims to simplify the process of finding and scheduling beauty and wellness treatments, making it easier for customers to discover and engage with local professionals.

📋 Description

• Guide new B2B clients through their onboarding journey for the US market. • Ensure clients secure their initial bookings within the first 30 days of subscription. • Build strong client relationships, anticipate challenges, and address objections. • Deliver training sessions to new clients after the sale. • Help clients set up their Booksy accounts according to their specific needs. • Provide regular follow-up and support throughout the first month of subscription. • Execute proactive calls and contacts to maximize reach and engagement with newly signed providers. • Provide expert guidance on application functionality and help users maximize the platform.

🎯 Requirements

• Experience in Onboarding, Customer Success, Sales or similar roles. • Customer-oriented with excellent listening, persuasion, and speaking skills. • Fluent in both English and Spanish. • Meticulous and organized, enabling quick and effective responses to customer needs and appropriate solution-finding. • Experience reaching out proactively via phone, email, or WhatsApp to drive activation milestones. • Executing a proactive call and contact strategy to maximize reach and engagement with newly signed providers. • Positive and proactive attitude, commitment, ownership of work, and team-player mindset. • Expert-level guidance on application functionality. • Knowledge of Salesforce/Google Suite is an asset.

🏖️ Benefits

• Remote work with $50/month home phone/internet reimbursement. • Comprehensive health, dental, and vision coverage with UHC. • Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000. • FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus. • Accident/Hospital/Critical Illness voluntary plans available. • 401k - 50% match up to 8% of contributions paid annually/3-year vesting period. • PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over). • 12 Holidays observed. • Parental Leave - 12 weeks of paid leave. • EAP (Employee Assistance Program). • Voluntary Pet Insurance through Fetch. • Financial wellness tools through SoFi and Ladder. • Discounts via Perkspot. • Booksy benefit $50 per month to use on services in our app.