Customer Success Retention Advisor, Bilingual English/Spanish

🔥 0 minutes ago

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

💵 $40k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Booksy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

💰 $70M Series C on 2021-01

Consulting • Logistics • Marketing

Booksy is a digital platform that connects customers with beauty and wellness service providers, such as hair salons, barbershops, nail salons, skincare specialists, and massage therapists. It offers users the convenience of booking appointments online with various service providers in cities around the world, enhancing the way beauty and wellness businesses operate by providing them with tools to manage appointments, client relationships, and marketing. Booksy aims to simplify the process of finding and scheduling beauty and wellness treatments, making it easier for customers to discover and engage with local professionals.

📋 Description

• Proactively engage with customers through outbound communications • Identify opportunities to enhance customer experience, prevent churn, and drive account reactivation • Reach out to customers showing signs of churn risk • Implement retention strategies to keep customers engaged and thriving • Support customers through reactive and proactive outreach motions • Identify upselling and cross-selling opportunities • Collaborate with teams across Booksy to develop solutions tailored to customer needs • Manage customer relationships • Conduct satisfaction conversations to assess experience quality • Identify areas for improvement • Provide product support • Manage payment issues • Handle customer reactivations

🎯 Requirements

• Proven, hands-on experience in customer success, retention/reactivation, account management, or similar roles • Experience with CRM software like Salesforce, Zowie, Google Suite • Excellent communication, persuasion, and negotiation skills • Talent for building strong, long-term relationships with B2B clients • Strong problem-solving abilities with a positive and proactive attitude • Team player • Demonstrable, repeated experience and success in organisation and time management • Fluency or native in Spanish • Location in Texas or Florida preferred • Experience in the beauty, wellness, or appointment-based business industry is nice to have

🏖️ Benefits

• Remote work with flexible work schedules • $50/month home phone/internet reimbursement • Comprehensive health, dental, and vision coverage with UHC • Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000 • FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus • Accident/Hospital/Critical Illness voluntary plans available • 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period • PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over) • 12 Holidays observed • Parental Leave - 12 weeks of paid leave • EAP (Employee Assistance Program) • Voluntary Pet Insurance through Fetch • Financial wellness tools through SoFi and Ladder • Discounts via Perkspot • Booksy benefit $50 per month to use on services in our app • Global team environment • Career growth opportunities in a rapidly growing scale-up