Administrative Assistant, Patient Engagement

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

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Boston Neurobehavioral Associates

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🧘 Wellness

👥 B2C

Wellness • B2C

Boston Neurobehavioral Associates is an outpatient behavioral healthcare provider offering comprehensive psychiatric and psychological services, including medication management, individual and couples therapy, child and adolescent psychiatry, neuropsychological and ADHD testing, TMS therapy, and Spravato treatment. They deliver care via secure telehealth and in-person clinics across multiple U. S. states, accept many insurance plans, and emphasize evidence-based, patient-centered, and compassionate treatment for a wide range of mental health conditions (depression, anxiety, bipolar disorder, OCD, PTSD, ADHD, sleep and cognitive disorders).

📋 Description

• Schedule patient appointments to optimize clinician time. • Make reminder calls and provide necessary instructions to patients. • Notify patients of delays or waiting times, ensuring comfort and satisfaction. • Collect and update patient addresses, contact details, insurance information, and medical histories with accuracy and confidentiality. • Verify patient information at each visit to ensure compliance with privacy regulations. • Assist patients in completing forms (history, consent, payment contracts). • Process cash and credit card payments securely and accurately. • Review patient accounts, identify delinquent accounts, and follow up for overdue payments. • Coordinate with the billing department to resolve patient billing or insurance concerns. • Respond promptly and professionally to patient inquiries or complaints. • Investigate and resolve concerns or escalate to appropriate medical staff. • Follow up with patients to ensure satisfactory resolution. • Perform general office tasks such as filing, organizing documents, and maintaining supplies. • Maintain both electronic and paper records for accuracy and accessibility. • Collaborate with team members to support efficient office operations.

🎯 Requirements

• High school diploma or equivalent; associate degree preferred. • Prior experience in US healthcare administration or US customer service is an advantage. • Strong communication and interpersonal skills. • Proficiency in MS Office and healthcare management software. • Ability to multitask, prioritize, and maintain confidentiality.

🏖️ Benefits

• Provident Fund • Leave Encashment • Gratuity • Health Insurance • Inflation Bonus • Housing Allowance • Patient seen Bonus • Eid Bonus