Azure Commerce Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $40 - $48 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BPCS, Comprehensive marketing solutions, ltd.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📣 Marketing

Consulting • Marketing

BPCS, Comprehensive marketing solutions, ltd. is a marketing agency founded in 2015 by four friends and experienced advertising professionals. The company offers integrated marketing, business consulting, advertising, and marketing strategies. Positioned as a 'big little agency,' BPCS combines the resources of larger firms with the personal touch and commitment of smaller agencies, providing responsive and dedicated services to meet complex marketing challenges.

📋 Description

• Coordinate and manage Azure subscription transitions and out-of-policy exception requests, developing detailed plans and tracking technical activities through completion • Support complex Azure transitions across CSP, EA, and MCA-E purchasing and billing models • Validate customer and partner subscription, tenant, billing, and documentation details to determine eligibility and ensure requirements are met • Translate subscription, tenant, billing, entitlement, and transition requirements into actionable guidance for account teams, partners, and customers • Manage incoming requests and maintain an organized backlog, prioritizing approvals and communicating progress throughout the request lifecycle • Coordinate with engineering teams and subject matter experts to execute approvals and resolve technical or operational requirements • Maintain records of approvals, customer documentation, technical requirements, engineering actions, and request status using Azure DevOps • Develop and maintain operational reports tracking requests, approval types, revenue impact, regional trends, purchasing channels, and workload • Monitor support cases and identify high-risk issues to help prevent escalations • Ensure accurate and consistent approval-process execution with strong quality control

🎯 Requirements

• Previous experience in Azure commerce engineering or support, with hands-on knowledge of Azure subscriptions and account management • Intermediate knowledge of Azure tenants, subscriptions, Microsoft commerce, purchasing and billing models, and billing support • Understanding of Azure purchasing channels and agreements, including CSP, EA, and MCA-E • Experience validating complex account data and approval files against multiple requirements, including precise identifiers and other required data elements • Ability to navigate internal commerce, production, or support systems to validate information and determine request eligibility • Strong verbal and written communication skills, with the ability to explain technical and commerce concepts to technical and non-technical stakeholders • Strong analytical, problem-solving, organizational, interpersonal, and attention-to-detail skills • Ability to work independently, prioritize competing requests, manage time effectively, and maintain an organized request backlog • Working knowledge of project and operational management principles, including planning, coordination, process improvement, and quality control • Experience maintaining operational records and tracking requests through Azure DevOps or similar work-management systems • Proficiency with productivity and project-management tools such as Word, PowerPoint, Project, and Visio • Ability to develop operational reports and track business metrics across regions, purchasing channels, request types, and revenue impact

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible Spending Account (FSA) • 401(k) retirement plan • Competitive paid time off • Parental leave • Professional growth and development opportunities