Martech Operations Manager

🔥 4 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Brightspeed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

Consulting • Logistics • Telecommunications

Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

📋 Description

• Translate marketing and customer experience objectives into clear business and technical requirements • Partner with IT and technical teams to enable effective and scalable solutions • Architect and optimize cross-channel customer journeys • Lead analysis of campaign execution processes, journeys, and workflows • Identify gaps, inefficiencies, and opportunities for automation and continuous improvement • Oversee automated email campaign setup, journey configuration, scheduling, testing, quality assurance, deployment, and ongoing optimization • Support data architecture, integrations, and data flows required for marketing automation • Manage multiple initiatives simultaneously • Balance long-term MarTech capabilities and strategic priorities with short-term campaign and operational requirements • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Business Administration, Marketing, Information Systems, Technology, or a related field • 5+ years of experience with Salesforce Marketing Cloud or a similar marketing automation platform in development, administration, or marketing technology operations • Experience with marketing data, automation workflows, campaign testing, and supporting data architecture • Ability to translate business and marketing objectives into clear functional and technical requirements • Understanding of marketing data architecture, integrations, automation workflows, and dynamic communications • Strong analytical and problem-solving skills • Ability to manage multiple projects and priorities through effective planning and prioritization • Strong business acumen • Strong cross-functional collaboration skills with Marketing, IT, Analytics, and other technical teams • Excellent written and verbal communication skills • Ability to adapt and deliver results in a fast-paced, evolving environment • Experience in the telecommunications industry or a related field preferred • Experience with MarTech, CRM, customer data, or marketing automation platforms preferred • Experience with data analysis preferred • Ability to perform SQL queries preferred • Experience supporting personalized, real-time, or data-driven customer communications preferred • Occasional evening or weekend availability during peak campaign periods, critical launches, or platform implementations • Occasional travel may be required, estimated at up to 10% of the time

🏖️ Benefits

• Competitive medical insurance • Dental insurance • Vision insurance • Life insurance • Employee assistance program • 401K plan with company match • Voluntary benefits • Paid time off programs • Wellness support through physical, emotional, and financial health programs • Flexible work arrangements / hybrid workforce • Reasonable accommodation for applicants with disabilities or veterans

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