Senior Content Designer

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brightspeed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 $500M Private Equity Round on 2023-05

Consulting • Logistics • Telecommunications

Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.

📋 Description

• Own content strategy across eCommerce funnels including acquisition, service qualification, plan comparison, cart, checkout, account creation, installation scheduling, order confirmation, post-order education, and self-service journeys • Identify how content decisions affect customer comprehension, conversion, support needs, and downstream experience quality • Apply AI-assisted methods to content analysis, exploration, prototyping, or conversational experiences • Create content frameworks, journey-level messaging strategies, decision trees, naming systems, and information architecture recommendations • Partner with product design, product management, analytics, research, marketing, legal, and engineering on experience strategy • Use customer insights, funnel data, usability findings, experimentation results, and stakeholder input to prioritize improvements • Lead content design for complex, ambiguous, or high-impact eCommerce initiatives • Define page hierarchy, customer guidance, progressive disclosure, comparison logic, error recovery, and decision support • Write and refine interface content including headlines, CTAs, labels, helper text, product education, comparison language, errors, confirmations, and transactional guidance • Translate complex product, pricing, eligibility, installation, promotional, legal, or technical information into clear experiences • Ensure accessibility, plain language, inclusive language, responsive design, and measurable customer outcomes • Create content annotations, rationale, content models, and handoff documentation • Coach and mentor content designers, product designers, and cross-functional partners • Lead content critiques, reviews, and working sessions • Create reusable guidance, templates, standards, and examples • Contribute to content standards, voice and tone guidance, UX writing patterns, and design-system content components • Define and maintain patterns for forms, errors, alerts, CTAs, plan cards, comparison tables, checkout steps, eligibility states, confirmations, and post-order guidance • Identify inconsistent or conflicting messaging and recommend governance improvements • Partner with analytics and experimentation teams to evaluate content performance • Support content inventories, audits, journey maps, and ecosystem documentation • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in English, Communications, UX, HCI, Design, Journalism, Content Strategy, or a related field, or equivalent practical experience • 7 or more years of experience in content design, UX writing, product content strategy, or digital content design • Practical experience using AI within a professional content-design or content-strategy workflow • Experience shaping content strategy across multiple digital funnels, customer journeys, or product areas • Portfolio demonstrating strategic content design, journey-level thinking, systems thinking, UX writing craft, and measurable experience improvements • Ability to simplify complex product, pricing, legal, technical, or operational information into clear customer-facing experiences • Ability to mentor designers, lead critiques, and raise content quality across a team • Understanding of product design workflows and collaboration with UX/UI designers, product managers, engineers, researchers, analysts, marketing, and legal partners • Comfortable working in Figma and reviewing content within design files • Understanding of accessibility, plain language, inclusive language, responsive design, content governance, and design systems • Ability to lead content decisions in ambiguous situations and communicate strategic rationale • English required • Bilingual Spanish is a plus • Occasional additional hours may be required to meet project deadlines

🏖️ Benefits

• Competitive compensation • Competitive medical insurance • Dental insurance • Vision insurance • Life insurance • Employee assistance program • 401K plan with company match • Voluntary benefits • Paid time off programs • Remote, hybrid, office or field-based work arrangements depending on position, business needs and individual circumstances • Technology enabling the team to stay connected • Reasonable accommodation during the hiring process