Client Excellence Manager

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Brink’s Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

📦 Logistics

🔐 Security

🚗 Transport

💰 $800M Post IPO debt on 2024-07

Logistics • Security • Transport

Brink’s Inc is a global leader in secure logistics and cash management, providing armored transport, secure storage, integrated logistics and associated security services for valuables such as currency, precious metals, jewelry, fine art, electronics and pharmaceuticals. With more than 160 years of experience and operations in over 100 countries, Brink’s serves banks, retailers, governments and businesses with end-to-end secure supply chain, cash handling and financial solutions.

📋 Description

• Serve as the primary point of communication between client and operational execution resources for operational continuity, service delivery performance, critical incident management. • Facilitate end-to-end resolution of ATM outages, access failures, service interruptions, and client-impacting incidents. • Represent client perspectives and priorities in issue resolution. • Provide executive-level communications throughout the incident lifecycle. • Participate in the development and presentation of Monthly Business Reviews. • Lead recurring client governance meetings. • Ensure client interests are represented in projects.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 5+ years in client operations, service delivery, customer experience, account management, operations management, or related discipline. • Experience supporting financial institutions, ATM managed services, cash logistics, or highly complex operational environments. • Demonstrated success leading cross-functional initiatives and client escalations. • Executive communication and presentation skills. • Incident command and escalation management expertise. • SLA and service performance management. • Vendor performance management. • Root cause analysis and operational risk management. • Commercial acumen and business judgment. • Ability to influence without direct authority.

🏖️ Benefits

• Equal opportunity employer • Drug-free workplace • Professional development opportunities